No Email After Subscribing to Forum/Topic

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gsbriggs
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Joined: Sat Nov 21, 2009 1:23 pm

No Email After Subscribing to Forum/Topic

Post by gsbriggs »

This has been an issues since I installed the board. I have the option to subscripe and the subscription is then listed in my user control panel but then no email is sent out. Emails are enabled and working as I recieve them when a new user registers for an account. Any help would be apprecaited,

Thanks,
Gareth Briggs.
Paul
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Re: No Email After Subscribing to Forum/Topic

Post by Paul »

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better.
gsbriggs
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Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

Support Request Template
What version of phpBB are you using? phpBB 3.0.6
What is your board's URL? http://www.lunesdale.org/forum
Who do you host your board with? Istel
How did you install your board? I used the download package from phpBB.com
Is your board a fresh install or a conversion? Fresh Install
Do you have any MODs installed? Yes
Is registration required to reproduce this issue? Yes
What MODs do you have installed? Calendar 0.1.0
MiniChat
FCKeditor 2.6.5
What styles do you currently have installed? Prosilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? testuser
What password can be used to view this issue? testtest
When did your problem begin? Since installation.
Please describe your problem. When you subscribe to a Topic/Forum, not email is sent out. I do receive an email when a user registers for an account.
Generated by SRT Generator ($Rev: 3396 $)
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Phil
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Re: No Email After Subscribing to Forum/Topic

Post by Phil »

ACP -> Maintenance -> Error Log

Anything mail-related there?
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gsbriggs
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Joined: Sat Nov 21, 2009 1:23 pm

Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

There are no errors what so ever in there. I have tried emailing via the mass mail function and that works without issue,

Thanks.
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Phil
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Re: No Email After Subscribing to Forum/Topic

Post by Phil »

Have you ruled out that your spam filter is not causing this? (Are any of your users having this problem as well?)
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gsbriggs
Registered User
Posts: 17
Joined: Sat Nov 21, 2009 1:23 pm

Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

No user is getting email. The webserver doesn't have SPAM and I have checked my own personal filters and they are not getting stuck there.
narqelion
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Re: No Email After Subscribing to Forum/Topic

Post by narqelion »

What is the value in your ACP -> E-mail settings -> Package size: ? If it's 50 try changing it to 0 (zero) and then test again.
gsbriggs
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Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

Thanks for the suggestion but I have changed it to 0 and im still not getting any emails. Are there any detailed logs associated with email alerts for subscriptions?

Thanks.
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tbackoff
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Re: No Email After Subscribing to Forum/Topic

Post by tbackoff »

Did you check the error log on the server (not the phpBB error log)?
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narqelion
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Re: No Email After Subscribing to Forum/Topic

Post by narqelion »

gsbriggs wrote:Are there any detailed logs associated with email alerts for subscriptions?
Just the ACP -> Maintenance -> Error log, all phpBB specific errors get logged there. I've just registered an account, can you please activate it? I sent you a PM with the account details. :)
gsbriggs
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Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

The account has been activated, thanks.
narqelion
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Re: No Email After Subscribing to Forum/Topic

Post by narqelion »

I received the activation email but when I try to login it says my username does not exist. The lost password link also returns the same message, that the account does not exist so I assume it's been deleted?
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Re: No Email After Subscribing to Forum/Topic

Post by narqelion »

Ok, after signing up again and subscribing to three forums I received three subscription notification emails this morning, instantly (within a minute of the posts) so I would say your board's subscription emails are working just fine. ;) There are a couple of things to remember when it comes to subscriptions in a vanilla phpBB install, first no new post notifications will be sent out to you if you are the poster and secondly, it only sends out the initial notice of a new forum post/topic reply since your last board visit, it does not send notices for every new post/topic reply in the specific forum. Here is one of the three notices I received this morning:
[email protected]
to me

show details 5:32 AM (2 hours ago)

Hello xxx,

You are receiving this notification because you are watching the forum,
"Personal Ads" at "Lunesdale Sub-Aqua Club 138". This forum has received a
new topic since your last visit, "TEST - Do Not Delete". You can use the
following link to view the forum, no more notifications will be sent until
you visit the forum.


http://www.lunesdale.org/forum/viewforum.php?f=7

If you no longer wish to watch this forum you can either click the
"Unsubscribe forum" link found in the forum above, or by clicking the
following link:

http://www.lunesdale.org/forum/viewforu ... atch=forum

--
Thanks, The Management
So even though you posted two new topics in that specific forum I received notification of the first one only, the second topic did not generate a second notification because of the default behavior I explained above. The other two posts in Personal Ads & Forum announcements generated two separate subscription notices as well. I think everything is working as it should. :)
gsbriggs
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Joined: Sat Nov 21, 2009 1:23 pm

Re: No Email After Subscribing to Forum/Topic

Post by gsbriggs »

Bloody hell, I even asked a few users if they were having the same issue and they said they were!! I didn't realise you don't receive notifications if you post it yourself. Thankyou so much for your help, feel like a bit of a prat!! :)
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