Search found 58 matches

by NormNM
Tue Jun 25, 2019 12:28 pm
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

Pilgrim2006 wrote:
Tue Jun 25, 2019 12:15 pm
Level 2 has corrected the issue (don't know how) and now my forums are up and running.

Thank you very much to all who has assisted technically, they have been three long days in which I did not feel alone ;)
Same here, thanks everyone :)
by NormNM
Tue Jun 25, 2019 10:44 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

Totally agree, I may well be moving. Their first response is often "We have changed nothing", which is usually a lie. It's gray area, WHM/Cpanel updates are pretty regular, typically once a day it's checked. For something like mod_security rule set that may have regular updates. Yes I see what you ...
by NormNM
Tue Jun 25, 2019 9:55 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

Just got an email. It has been fixed, let's hope it's OK for other users on UK2.
by NormNM
Tue Jun 25, 2019 8:49 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

Mick wrote:
Tue Jun 25, 2019 7:58 am
Mod security settings are very easy to change, ten minutes tops I would say, if they know what they’re doing of course :shock:
Been four days now :roll: I'm not full of confidence.
by NormNM
Tue Jun 25, 2019 8:07 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

I use to have a job supplying, changing and supporting software to calculate the cost to repair cars for insurance customers. We listened to customers if they had a problem. NEVER said nothing had changed, would say maybe it has and I have not been made aware or equivalent. Treat customers with resp...
by NormNM
Tue Jun 25, 2019 7:51 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

You’re paying these [server] people, they shouldn’t require input from multiple sources to fix their issues. Totally agree, I may well be moving. Their first response is often "We have changed nothing", which is usually a lie. What amazes me is that this fault has led to many customers raising tick...
by NormNM
Tue Jun 25, 2019 7:27 am
Forum: [3.2.x] Support Forum
Topic: Cannot access v3.2.2 board Error 403
Replies: 22
Views: 742

Re: Cannot access v3.2.2 board Error 403

For your information, I've received a message from hosting provider tech support admitting that the issue is related to "Yes, the ModSecurity rules were recently updated, those resulting in the 403/404 error. " as EA117 suggested ;) They are working on it at level 2. That is good news. As you will ...
by NormNM
Mon Jun 24, 2019 5:16 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

Yes NormNM AND THANK YOU FOR YOUR RESPONSE we have raised a trouble ticket and escalated it after having a banal (really no idea) reply from a support person named Drax on Saturday following submission in the wee hours of Saturday morning the problem manifested itself late Friday night. Regards BeB...
by NormNM
Mon Jun 24, 2019 3:33 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

stonecold128 wrote:
Mon Jun 24, 2019 3:30 pm
We're seeing exactly the same issue with UK2.

Same symptoms and started Friday last week.
Good, if you see what I mean. At least I am not alone. Let's hope they fix it soon.
by NormNM
Mon Jun 24, 2019 3:23 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

Hi

I see we have two threads about this, I just jumped on the first one I saw.

Ps BeBop I bet I am older ;)
by NormNM
Mon Jun 24, 2019 3:17 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

Mick wrote:
Mon Jun 24, 2019 3:13 pm
Mention that to your host as well then, there should be entries if you’ve been receiving 403’s.
Ok
by NormNM
Mon Jun 24, 2019 3:09 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

Mick wrote:
Mon Jun 24, 2019 3:02 pm
Have any of you had a look at the server error logs?
Just had a look, nothing has appeared there after I just tried. Cannot say how good the error trapping is of course. Sorry nothing to report.
by NormNM
Mon Jun 24, 2019 3:02 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

It points to an htaccess/permissions issue but I can't find anything wrong. On the other side, the unformatted presentation of the main page could points to an style issue, which has not been modified for more than one year. I've even thought in ressetting the style to the standard Prosilver but ha...
by NormNM
Mon Jun 24, 2019 2:58 pm
Forum: [3.2.x] Support Forum
Topic: 403 error when accessing the forum
Replies: 16
Views: 549

Re: 403 error when accessing the forum

APOLOGIES FOR WRONG NAME Dear Pilgrim6006, We have a similar problem might I ask if you are hosted by UK2 please? Thank you in advance. Kimd Regards BeBop Hi Yes I am and I have the same problem in four forums I have with them. I didn't start a topic because they have said they have escalated it an...
by NormNM
Sun Sep 30, 2018 12:02 pm
Forum: [3.2.x] Support Forum
Topic: Some php warnings
Replies: 3
Views: 167

Re: Some php warnings

Sorry I have just seen an identical post for this problem. :(

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