Search found 76 matches

by Helios7
Thu Mar 21, 2019 4:56 pm
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

When forums grow large the requirement for a support desk increases, external paid support systems are both too costly and unnecessary as each support member login there is a separate fee irrespective of the members active status which is not affordable for paid boards and too many tracking metrics ...
by Helios7
Tue Mar 05, 2019 1:56 am
Forum: Extensions in Development
Topic: [RC] [forum permission] Allow viewing topics started by others
Replies: 277
Views: 33962

Re: [RC] [forum permission] Allow viewing topics started by others

For your case, either the users do not have access to those topics or the filtering was excessively eager and also filtered out results that should have been valid. I don't really know what the problem was, with that much information. Hi, thanks for your reply. Users do have access to those topics ...
by Helios7
Thu Feb 28, 2019 6:20 pm
Forum: Extensions in Development
Topic: [RC] [forum permission] Allow viewing topics started by others
Replies: 277
Views: 33962

Re: [RC] [forum permission] Allow viewing topics started by others

Hi, first thanks so much for an excellent extension that enables a private discussions option. I'm currently testing this extension, it works perfectly well but after installing this extension the "Search user’s posts" on users profile page reports "No suitable matches were found.". Do i have to twe...
by Helios7
Thu Feb 28, 2019 6:15 pm
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

This is why i wish there is an inbuilt option on phpBB for private discussion where users cant read topics created by other users and this can help create a simply support section where users can raise queries and gets issues resolved from mods and admins in private without the interference of other...
by Helios7
Tue Feb 26, 2019 10:55 am
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

I believe that this will do what you want - https://www.phpbb.com/customise/db/extension/readotherstopics/ Last time it failed but this time works like charm. Hope this should do the task for now. If in future the extension developer fails to update, will it start to malfunction? Hope phpBB inherit...
by Helios7
Mon Feb 25, 2019 2:43 pm
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

I believe that this will do what you want - https://www.phpbb.com/customise/db/extension/readotherstopics/ Yes, i tried this but didn't work. Probably i need to test better. Will start testing again tonight as this seems to be the only as-of-now. Only if the user actually deletes them. I think he r...
by Helios7
Mon Feb 25, 2019 5:15 am
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

current reporting system has just two options "Close/Delete" which just fails to retain these reports for future viewing. No - you even have a separate module for viewing closed reports. Yes, it's no full ticket system, but it's not a failure either. Yes. I wish there is an option for a basic one t...
by Helios7
Mon Feb 25, 2019 5:12 am
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

Please post the URL to such extensions which can help enable a ticketing system. A search would have found this in 10 seconds - https://www.phpbb.com/community/viewtopic.php?f=456&t=2461636 Yes, but unfortunately its still under development and the ETA is unknown. But the idea of the extension deve...
by Helios7
Wed Feb 20, 2019 2:56 pm
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Re: Private Discussion - Inbuilt Ticketing System.

There is already at least one extension that will do that. Please post the URL to such extensions which can help enable a ticketing system. That part can be done already with the Report feature. Can we retain these reports so both users and mods/admins can view them later and see the discussion lat...
by Helios7
Wed Feb 13, 2019 8:42 pm
Forum: phpBB Ideas
Topic: Private Discussion - Inbuilt Ticketing System.
Replies: 15
Views: 765

Private Discussion - Inbuilt Ticketing System.

<r>If we can add <B><s>[b]</s><I><s>[i]</s><U><s>[u]</s>a new policy which can prevent users to view or read topics created by other users<e>[/u]</e></U><e>[/i]</e></I><e>[/b]</e></B> will help enable create a <B><s>[b]</s><I><s>[i]</s><U><s>[u]</s>private resolution/ticketing system <e>[/u]</e></U>...
by Helios7
Fri Feb 08, 2019 6:15 pm
Forum: Extension Requests
Topic: Support Management/Ticketing Extension?
Replies: 7
Views: 600

Re: Support Management/Ticketing Extension?

Hi, thanks for your reply. I have no idea what CRM is. Based on what you describe though, I don't think it will work for you. CRM is a ticketing software which most customer support teams use. Users raise a support ticket (similar to phpbb users), support team (similar to moderators who handle their...
by Helios7
Fri Feb 08, 2019 4:00 pm
Forum: Extension Requests
Topic: Support Management/Ticketing Extension?
Replies: 7
Views: 600

Re: Support Management/Ticketing Extension?

Hi All, thanks for your valuable suggestions. I need a CRM type setup but i like phpBB and just trying to check if there can be a one single login where all users both discuss in public (regular threads) and discuss in private with selected senior members. E.g. Scenario: A private discussions forum ...
by Helios7
Wed Feb 06, 2019 4:30 pm
Forum: Extension Requests
Topic: Support Management/Ticketing Extension?
Replies: 7
Views: 600

Support Management/Ticketing Extension?

Hello All, Please let me know if there are any options in PHPBB to setup support ticket management where users can raise private queries as tickets to respective support staff which can be answered? Requirements: Around 5 - 10 support staffs with different specialisation. User raises a ticket to any...
by Helios7
Sun Dec 23, 2018 6:52 pm
Forum: [3.2.x] Support Forum
Topic: Change user default profile settings!
Replies: 8
Views: 225

Re: Change user default profile settings!

For the email issue, see https://www.phpbb.com/support/docs/en/3.2/kb/article/changing-user-options-defaults-and-values/ The value you want to change is user_allow_viewemail. Hi, Thanks so much for your reply. Is this option an one time change or something we have to keep performing after every upd...
by Helios7
Sun Dec 23, 2018 6:48 pm
Forum: [3.2.x] Support Forum
Topic: Change user default profile settings!
Replies: 8
Views: 225

Re: Change user default profile settings!

See Maximum nesting depth for quotes: Maximum quote nesting depth in a post. Set to 0 for unlimited depth. In post settings Thanks for your reply. value 0 seems "unlimited depth", what i want is zero quotes. Are both the same? Is it possible to simply remove the quote option as at times we want to ...

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