Urgent -mass emailer 451 qq internal bug ???

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abhishek1711
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Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Sat Nov 22, 2008 5:19 am

hi i use godaddy hosting, suddenly today this error is showing when am trying to send mass email

my forum www.ibsrocks.com/forum

Ran into problems sending Mail. Response: 451 qq internal bug (#4.3.0)

DEBUG MODE

Line : 201
File : smtp.php

any clue ?

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ric323
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by ric323 » Sat Nov 22, 2008 9:00 am

Ask Godaddy.
phpBB is just reporting the error message that was returned by their SMTP server.
i.e. it returned:

Code: Select all

451 qq internal bug (#4.3.0) 
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abhishek1711
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Sun Nov 23, 2008 6:02 am

thnks, so whts the alternative if godaddy doest co-operate (thier support team is very mechanical, dont expect any real help)

can i use some other smtp ?

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Re: Urgent -mass emailer 451 qq internal bug ???

Post by espicom » Sun Nov 23, 2008 7:26 am

The secret to Godaddy tech support is to request escalation to level 2, where you can begin talking to people who aren't just following a script.
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Sun Nov 23, 2008 10:27 am

have mailed godaddy support, but wht if they cant help, any alternatives ?

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Re: Urgent -mass emailer 451 qq internal bug ???

Post by ric323 » Sun Nov 23, 2008 11:16 am

Have you tried setting "use SMTP" to "No"?
The Knowledge Base contains solutions to many common problems!
How to fix "Doesn't have a default value" and "Incorrect string value: xxx for column 'post_text' " errors.
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Mon Nov 24, 2008 3:48 pm

Dear abhishek shah,

Please note that we are unable to support third party application issues and we do not support the inner functionality of this program. If you are having difficulty using a third party product, we can help troubleshoot that process to the point that we find that the issue lies entirely within the configuration of that product. You may wish to consult with a community forum online or do a search on your favorite search engine as other users may have encountered a similar problem in the past and may offer helpful solutions. If you believe the issue is caused by something within our system please reply with as much pertinent information as possible and we will further review the issue.

Please let us know if we can help in any other way.

Sincerely,
Alycia P.
Online Support Team
godaddy.com

abhishek1711
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Mon Nov 24, 2008 3:58 pm

ric323 wrote:Have you tried setting "use SMTP" to "No"?
Failed sending email :: PHP ::

DEBUG MODE

Line : 234
File : emailer.php

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Re: Urgent -mass emailer 451 qq internal bug ???

Post by espicom » Mon Nov 24, 2008 9:51 pm

A year or so ago, someone posted a message with a link to a Godaddy support document that gave step-by-step instructions on how to enable web-to-SMTP on their servers. No changes were needed to the programs, as I recall, other than they HAD to use the SMTP settings specified in the document, AND you had to make certain changes to the server settings in the hosting control panel. A quick search with Google came up with several web logs on how to turn it on, although the one I read had extremely choppy English (do these people actually TALK like they WRITE?).
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by Lumpy Burgertushie » Mon Nov 24, 2008 10:42 pm

contact your support again. tell them that this has nothing at all to do with a third party program. It has to do with how you are supposed to be able to use the mail servers that you are paying them for.

Having the ability to send mail from your server is part of the hosting plan that you are paying them for.

It doesn't matter what program you are using, you are still sending it through their servers and they are the ones that know how to make it work, etc.

contact your support again, ask for level two support and do not give up until they tell you how to use the service you are paying for.


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abhishek1711
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Fri Nov 28, 2008 4:19 am

dunno wht to do, need to send mass emails to members as we are hosting an event for students.godaddy support refuses to help !
Dear abhishek shah,

We are unable to duplicate any error messages when visiting http://www.ibsrocks.com/forum. As stated previously, we cannot provide troubleshooting assistance with third-party applications, such as your forum application. We are not experiencing any problems with our hosting or email servers that would cause the issues you described. Customer support is also not able to provide directions, technical support, or troubleshooting assistance with coding/scripting beyond what information is provided in our Help Center. I apologize for any inconvenience this may cause.

Please let us know if we can assist you in any other way.

Regards,

Gary A.
Online Support Technician

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ric323
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by ric323 » Fri Nov 28, 2008 4:57 am

Use the Admin Toolkit (link in my sig) to extract all the email addresses from your memberlist, and then use some other program to do the actual mailing.
The Knowledge Base contains solutions to many common problems!
How to fix "Doesn't have a default value" and "Incorrect string value: xxx for column 'post_text' " errors.
How to do a clean re-install of the latest phpBB3 version.
Problems with permissions? Read phpBB3 Permissions

abhishek1711
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Location: India
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Fri Nov 28, 2008 12:49 pm

its not allowing to extract, i click on extract all users -it asks for password and again takes back to main page !

abhishek1711
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Sat Nov 29, 2008 4:34 am

Dear Abhishek,

According to the third screen shot you provided (configuration.jpg) it appears as though you are using PHP mail which doesn't require the use of our SMTP relay server. You will want to click the radio button next to "Use SMTP Server for email" You need to use the local mail function.

Please let us know if we may be of further assistance.

Sincerely,
Morgan P
Online Support Technician

abhishek1711
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Re: Urgent -mass emailer 451 qq internal bug ???

Post by abhishek1711 » Sat Nov 29, 2008 4:42 am

have extracted all email id's, now any free software link to send email to all of them ?

or can i used outlook express to do this ?

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