Have them delete their cookies on the affected computer.
Problem is with the computer..
Ask them to format the computer
Just ask them to clear the cache and temp info, and check if the IP is not banned.
Clearing their browser cache, temp info, cookies was done. Same issue. IP is NOT banned. They can log on with no problem.
Dave Bean wrote:
Wonder about some kind of security setting in the browser - can you have them try a different browser?
not post on any forums nor reply to PMs.
What exactly does this mean? Are they able to click on the reply button and have the reply screen come up? Or are their posts just not saving?
Security setting is unknown at this moment. I will ask them to check that when they get to work today. I suspect if that is the problem, there will be nothing else to do because of their corporate IT dept.
To be more specific, when they attempt to post either in the forum or reply via PM they get a blank screen only. Again, they can log on, read, but not reply.
Thanks for the help everyone.