Okay, I have recently been made the acting webmaster/admin on our forum website because the actual owner has no more time for it. He has given me full FTP and mySQL access and I can find my way around those easy enough, but I am a novice in terms of getting stuff done.
The problem I am having is that I have been unable to upgrade the phpbb version. I have followed the instructions from the knowledge base on how to upgrade versions
(starting with the patch file, etc.) but I keep getting stalled when it comes time for me to enter the "patch" command. I loaded the correct .patch file into the correct directory (the one containing index.php, viewforum.php etc., as per the article's instructions). On step 3, I found no "/install" directory, and so created one, and uploaded the update_to_latest.php file there. Then when I entered the command, I continuously got the message "500 PATCH not understood." I don't know if this is because I am entering the information wrong or what, but any insight will be helpful. I have searched the forums for similar problems but have not found an exact case like my own, so I apologize if there is one in existence.
-I am on a Mac computer
-I am using Firefox, and thus FireFTP
-site name: http://www.deckrevolution.com
Anything else you need in terms of offering a solution, just ask.