They all love the plan at the school.
Today I made it public to some teachers and they applauded it, even my lill web server got an official hook up on the internal network
Here are some of the benefits (..i made up) :
The first one is noted in my first post, which is giving the head tech department quick access to a list of malfunctioning computers.
There are other benefits in that area. Teachers (or even students) can see which computers are either fixed, or broke.
When a problem is posted, others might know the solution and post it, relieving the techs of some work.
When a computer is in repair, you lock the forum.
When a problem is solved, you lock the topic.
In the past, teachers had to call the tech department... and well you know how that goes. They are either free that day, or somewhere in the building removing dust from some server. I'm not sure how they keep track of which computer has a problem, ...and by the looks of it, the school where i work, they don't keep a record at all... which isn't new for me either.
So this forum solution has a lot of benefits, for the teachers, students AND the techs (windows95 programmers if you ask me..). And it will also save a lot of useless phonecalls and post-its (..that get lost anyway)!
I'm using this
style for it btw. It has a nice clean look for this plan of mine. Tomorrow i will change some text in the language file, so that for example 'Post new Topic' becomes 'Post new Problem'.