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Flag Topic/Report as Being Worked On

Posted: Fri May 24, 2019 6:36 pm
by thecoalman
There is no way to know if another moderator is working on another topic or report. This can lead to two moderators performing actions on the same topic or report at the same time. If reports or topics can be flagged as being worked on it would be prevented.

Re: Flag Topic/Report as Being Worked On

Posted: Fri May 24, 2019 9:34 pm
by spaceace
nice idea :D

Re: Flag Topic/Report as Being Worked On

Posted: Mon May 27, 2019 7:50 am
by AmigoJack
Topics and reports are two different things - keep in mind that also PMs can be reported, but aren't mentioned in your idea.

But for this very reason (multiple moderators working parallely on the same report) I modified phpBB years ago to have a third report status "on hold". And likewise I modified it to let administrators change the report status from "closed" to "on hold" again.

Re: Flag Topic/Report as Being Worked On

Posted: Tue May 28, 2019 1:42 pm
by thecoalman
AmigoJack wrote:
Mon May 27, 2019 7:50 am
Topics and reports are two different things -
Of course I realize that.... as far as the topics go this could be automated. As soon as a moderator opens a topic in MCP or clicks any of the quick moderation tools it can be locked from other moderators performing any actions for X amount of time.

Same type of thing with a report/topic approval or whatever. Any moderator actions such as opening the report or clicking the approval button would trigger a lock on moderation for X amount of time.

Re: Flag Topic/Report as Being Worked On

Posted: Tue May 28, 2019 4:08 pm
by AmigoJack
thecoalman wrote:
Tue May 28, 2019 1:42 pm
As soon as a moderator opens a topic in MCP or clicks any of the quick moderation tools it can be locked from other moderators performing any actions for X amount of time.
From my experience I fear this is too strict: viewing the issue does not imply taking care for it - thru both intention and lazyness. Better leave it to pressing a button.

Re: Flag Topic/Report as Being Worked On

Posted: Wed May 29, 2019 12:07 am
by thecoalman
AmigoJack wrote:
Tue May 28, 2019 4:08 pm
From my experience I fear this is too strict: viewing the issue does not imply taking care for it - thru both intention and lazyness. Better leave it to pressing a button.
That's why I said for X amount of time, X could be 2 minutes or whatever and it would unlock if no further action was taken.

Re: Flag Topic/Report as Being Worked On

Posted: Wed May 29, 2019 6:49 am
by AmigoJack
In the worst case two moderators look at it almost instantly: the first one locks it for whatever time (even 5 seconds may be too much) but won't take further actions, and the second one thinks "oh, someone's at it already" and will forget it. Could then rest for (insert critical context here) too long to be looked at again.

Re: Flag Topic/Report as Being Worked On

Posted: Thu May 30, 2019 9:31 am
by mrgoldy
So, instead of doing it automated at a button: "Mark as in progress"?
That should take care of it all, doesn't it?

Re: Flag Topic/Report as Being Worked On

Posted: Thu Jun 20, 2019 7:11 pm
by eeji
mrgoldy wrote:
Thu May 30, 2019 9:31 am
So, instead of doing it automated at a button: "Mark as in progress"?
That should take care of it all, doesn't it?
^^^^ this. It's what's used here in the CDB for validators and it works. It's simple but clear what's happening.