[ABD] Support Ticket

Any abandoned Extensions will be moved to this forum.

WARNING: Extensions in this forum are not currently being supported or maintained by the original Extension author. Proceed at your own risk.
Forum rules
IMPORTANT: Extension Development Forum rules

WARNING: Extensions in this forum are not currently being supported nor updated by the original Extension author. Proceed at your own risk.
User avatar
dmzx
Registered User
Posts: 818
Joined: Fri Sep 05, 2014 6:48 am
Location: The Netherlands
Contact:

[ABD] Support Ticket

Post by dmzx »

Extension Name: Support Ticket
Author: dmzx

Special thanks to: martin

Extension Description:
This Extension adds an Assistant to your phpBB Supportforum.

Image Image Image

Image
Code update

Image
Code update

Image
Added ACP options for font size and template colour
Added Support ticket button

Screenshots:
Image

Image

Image

Image

Extension Download:
Download

Installation:
  1. Download the latest release.
  2. Unzip the downloaded release, and change the name of the folder to `supportticket`.
  3. In the `ext` directory of your phpBB board, create a new directory named `dmzx` (if it does not already exist).
  4. Copy the `supportticket` folder to `/ext/dmzx/` if done correctly, you'll have the main extension class at (your forum root)/ext/dmzx/supportticket/composer.json
  5. Navigate in the ACP to `Customise -> Manage extensions`
  6. Look for `Support Ticket` under the Disabled Extensions list, and click its `Enable` link.
Last edited by dmzx on Sun May 07, 2017 10:36 am, edited 4 times in total.
Contact me on dmzx-web.net
 Need a Host or buy me a beer Donate and try binance.com

User avatar
Raul [ThE KuKa]
Style Customisations
Style Customisations
Posts: 8026
Joined: Mon Dec 08, 2003 9:24 pm
Location: Spain
Name: Raul Arroyo
Contact:

Re: [DEV] Support Ticket

Post by Raul [ThE KuKa] »

:o

Very nice!!!
All unsolicited PMs will be ignored.
:warning: Knowledge Base | Documentation | Board rules | phpBB Styles Rules & Policies | Styles Queue Stats :warning:


If you like my styles, translations, etc. and want to show some appreciation, then feel free to Donate.
:flag_es: phpBB Spain - Online Since 2003 :heart:



User avatar
Mauron
Registered User
Posts: 342
Joined: Wed Jul 16, 2014 11:25 am

Re: [DEV] Support Ticket

Post by Mauron »

This extension would be a good match with brunoais's one.

User avatar
Mess
Registered User
Posts: 985
Joined: Wed Jul 01, 2009 6:37 am
Name: Kim

Re: [DEV] Support Ticket

Post by Mess »

Awesome, I have been waiting for an extension like this. :-)
Would it be possible to "high jack" the new topic button in a specific forum, so when pressed you are presented with the Support Ticket assistant, instead of the new topic page?

User avatar
dmzx
Registered User
Posts: 818
Joined: Fri Sep 05, 2014 6:48 am
Location: The Netherlands
Contact:

Re: [DEV] Support Ticket

Post by dmzx »

First post updated
Contact me on dmzx-web.net
 Need a Host or buy me a beer Donate and try binance.com

User avatar
Webwatcher_eu
Registered User
Posts: 102
Joined: Tue Nov 25, 2014 10:59 am
Contact:

Re: [DEV] Support Ticket

Post by Webwatcher_eu »

This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins

User avatar
Webwatcher_eu
Registered User
Posts: 102
Joined: Tue Nov 25, 2014 10:59 am
Contact:

Re: [DEV] Support Ticket

Post by Webwatcher_eu »

Please checkf if the support tickekt can be sent only by PM or Mail and not open a new topic (setup by ACP) would be good!

TWEagle
Registered User
Posts: 303
Joined: Sat Dec 10, 2005 2:50 pm
Contact:

Re: [DEV] Support Ticket

Post by TWEagle »

Webwatcher_eu wrote:This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins
Would like to have something like this also
Image

User avatar
optimusvault
Registered User
Posts: 108
Joined: Tue Jul 28, 2015 2:51 am
Name: Aaron

Re: [DEV] Support Ticket

Post by optimusvault »

Would the admin be able to select a group that cannot send support tickets (Say they have abused the feature)? And those who have abused the feature are moved to that group.
Cheers,
Aaron

pitur
Registered User
Posts: 69
Joined: Mon Mar 16, 2015 2:04 am

Re: [DEV] Support Ticket

Post by pitur »

Webwatcher_eu wrote:This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins
+1 - it would be great if the questions could be customized for different types of support forums. Or is this already possible?

User avatar
Lumpy Burgertushie
Registered User
Posts: 67753
Joined: Mon May 02, 2005 3:11 am
Contact:

Re: [DEV] Support Ticket

Post by Lumpy Burgertushie »

you just edit the html files in the extension styles/all/template/event folder.


robert
I'm baaaaaccckkkk. still doing work on donation basis. PM your needs.

Premium phpBB 3.3 Styles by PlanetStyles.net

If nobody is in the forest, does a tree really fall?

pitur
Registered User
Posts: 69
Joined: Mon Mar 16, 2015 2:04 am

Re: [DEV] Support Ticket

Post by pitur »

Lumpy Burgertushie wrote:you just edit the html files in the extension styles/all/template/event folder.


robert
Ah - lovely! Thanks! :)

(but I would still like to request to add that to the ACP)

User avatar
Lumpy Burgertushie
Registered User
Posts: 67753
Joined: Mon May 02, 2005 3:11 am
Contact:

Re: [DEV] Support Ticket

Post by Lumpy Burgertushie »

I agree it would be more convenient but it would also probably restrict what you could do with it.

by being able to edit the html/css directly you can create whatever type of form/ support ticket you require.

this is the way the old versions were done in both phpbb2 and phpbb 3.0 and now in 3.1 as well.

luck,
robert
I'm baaaaaccckkkk. still doing work on donation basis. PM your needs.

Premium phpBB 3.3 Styles by PlanetStyles.net

If nobody is in the forest, does a tree really fall?

User avatar
3Di
Former Team Member
Posts: 15455
Joined: Mon Apr 04, 2005 11:09 pm
Location: Milan (IT) Frankfurt (DE)
Name: Marco
Contact:

Re: [DEV] Support Ticket

Post by 3Di »

Lumpy Burgertushie wrote:you just edit the html files in the extension styles/all/template/event folder.


robert
That's like suggesting to modify the core code. ;)

The scope of extensions is: the end users have nothing else to do if not install/disable/re-install those extensions, if an extension gets updated/upgraded the end users will loose their edits (call them MODs).
Please PM me only to request paid works. Thx.
Want to compensate me for my interest? Donate
My development's activity º PhpStorm's proud user
Extensions, Scripts, MOD porting, Update/Upgrades
:studio_microphone: Premium extensions @ The Studio

User avatar
Lumpy Burgertushie
Registered User
Posts: 67753
Joined: Mon May 02, 2005 3:11 am
Contact:

Re: [DEV] Support Ticket

Post by Lumpy Burgertushie »

all true, but that is how this extension is designed and until he changes it that is how you will have to edit the form for the support ticket.

and no, this is not editing core code. just editing the extension code.

there are actually several extensions that you might have to edit the extension template files to make changes to.


robert
I'm baaaaaccckkkk. still doing work on donation basis. PM your needs.

Premium phpBB 3.3 Styles by PlanetStyles.net

If nobody is in the forest, does a tree really fall?

Locked

Return to “Abandoned Extensions”