Inactive is the user that has not been activated (registered but never logged in) for the set amount of time in the ext.
Sleeper is the user that logged in at least 1 time and has not logged in for the set amount of time in the ext.
PowerIdeas wrote: ↑Tue Jan 09, 2018 3:44 pm
- when the second reminder will be send to inactive? After set time (30 days or different) comes again (so 30, 60 90 days)?
Yes correct, if the setting is for 30 days then the user if has not logged in for 30 days will receive his 1st reminder (no matter his status inactive/sleeper).
After that if the user will not log in he will receive the next reminder respecting the setting of ext 30 days, so 2nd reminder in 30(+) days after 1st reminder. 3d and
last reminder again after 30(+) days from 2nd reminder.
If the user will login after any 1st or 2nd reminder the counter of reminders will reset. But if the user login after the 3d reminder counters will reset but he also will be ignored for future reminders, So
you have to manually remove the user from the ignore user list.
PowerIdeas wrote: ↑Tue Jan 09, 2018 3:44 pm
- exluding forums does not work for me, still all forums are included
I will take a look at the problem... and let you know!
Thank you for reporting the problem.