Or, when submitting a new ticket, there could be a ticketing form with pre-defined (in ACP/?) custom fields (with drop-down and other options) that could then be used as a display or sorting or search filter.
What would you suggest?
Still developing. I will announce when a release is made (no ETA yet).
Not sure what you mean. I plan on using a slightly modified phpBB posting page, but will need a place for the additional ticket fields.
Until I start coding the posting page, I can't say.
The ticket text will only be the text (with BBCode options of course). The rest are f the ticket fields will be selectable boxes/drop-down menu.