[3.2][DEV] Ticket Tracker

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nou nou
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Re: [3.2][DEV] Trackers

Post by nou nou » Sat Apr 21, 2018 5:15 am

Do you think it would be useful to add a ticket type?

So for some trackers you could have types like crash, ui, feature,... Or you could then hack the type to have a single tracker for multiple projects.

Or, you could perhaps even make it a feature of allowing an arbitrary number of types/status/...

Just thinking out loud... :)

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Re: [3.2][DEV] Trackers

Post by david63 » Sat Apr 21, 2018 7:31 am

Isn't the name of this extension a bit misleading?

When I first saw this I thought it was tracking which pages users had visited.
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jan_2017
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Re: [3.2][DEV] Trackers

Post by jan_2017 » Sat Apr 21, 2018 12:53 pm

david63 wrote:
Sat Apr 21, 2018 7:31 am
Isn't the name of this extension a bit misleading?

When I first saw this I thought it was tracking which pages users had visited.
I agree with you.

It is a tool to report bugs with a ticket system?

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Re: [3.2][DEV] Trackers

Post by GanstaZ » Sat Apr 21, 2018 1:03 pm

Yes, it seems to be a development tracker.
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Re: [3.2][DEV] Trackers

Post by nou nou » Sat Apr 21, 2018 2:30 pm

nou nou wrote:
Sat Apr 21, 2018 5:15 am
Or, you could perhaps even make it a feature of allowing an arbitrary number of types/status/...

Just thinking out loud... :)
Or, when submitting a new ticket, there could be a ticketing form with pre-defined (in ACP/?) custom fields (with drop-down and other options) that could then be used as a display or sorting or search filter.

Anyway hope you don't mind my ramblings, you may have already thought of all of this yourself. Just being keen... :)

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Re: [3.2][DEV] Trackers

Post by EpicFawker » Sat Apr 21, 2018 5:10 pm

I been waiting on something like this since it was abandoned on 3.0 lol.

Do you have any ETA on an alpha release, do you need testers?

I am highly interested!

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Re: [3.2][DEV] Trackers

Post by kinerity » Sat Apr 21, 2018 5:54 pm

david63 wrote:
Sat Apr 21, 2018 7:31 am
Isn't the name of this extension a bit misleading?

When I first saw this I thought it was tracking which pages users had visited.
What would you suggest?
EpicFawker wrote:
Sat Apr 21, 2018 5:10 pm
Do you have any ETA on an alpha release, do you need testers?
Still developing. I will announce when a release is made (no ETA yet).
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Re: [3.2][DEV] Trackers

Post by david63 » Sat Apr 21, 2018 8:28 pm

kinerity wrote:
Sat Apr 21, 2018 5:54 pm
What would you suggest?
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kinerity
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Re: [3.2][DEV] Ticket Trackers

Post by kinerity » Sat Apr 21, 2018 9:21 pm

Is this better? :)
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Re: [3.2][DEV] Ticket Trackers

Post by bonelifer » Sat Apr 21, 2018 11:45 pm

Either "Ticket Tracker" ie no "s" at the end or "Issues Tracker".
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kinerity
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Re: [3.2][DEV] Ticket Tracker

Post by kinerity » Sun Apr 22, 2018 4:21 am

More updates. Tickets can be set as possibly invalid (the orange/yellow color) or severe (red). It is also possible to only show tickets to users that they reported and/or tickets that are not private. Groups (designated via ACP module) can be allowed to see tickets regardless of settings. Duplicates link to the original ticket.

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jan_2017
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Re: [3.2][DEV] Ticket Tracker

Post by jan_2017 » Sun Apr 22, 2018 11:39 am

Does the extension have a normal editor? Is it compatible with the extension "Topic Template"?

Do you use a special template to fill the ticket?

Bye Jan

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kinerity
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Re: [3.2][DEV] Ticket Tracker

Post by kinerity » Sun Apr 22, 2018 12:50 pm

jan_2017 wrote:
Sun Apr 22, 2018 11:39 am
Does the extension have a normal editor?
Not sure what you mean. I plan on using a slightly modified phpBB posting page, but will need a place for the additional ticket fields.
jan_2017 wrote:
Sun Apr 22, 2018 11:39 am
Is it compatible with the extension "Topic Template"?
Until I start coding the posting page, I can't say.
jan_2017 wrote:
Sun Apr 22, 2018 11:39 am
Do you use a special template to fill the ticket?
The ticket text will only be the text (with BBCode options of course). The rest are f the ticket fields will be selectable boxes/drop-down menu.
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jan_2017
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Re: [3.2][DEV] Ticket Tracker

Post by jan_2017 » Sun Apr 22, 2018 12:55 pm

kinerity wrote:
Sun Apr 22, 2018 12:50 pm
jan_2017 wrote:
Sun Apr 22, 2018 11:39 am
jan_2017 wrote:
Sun Apr 22, 2018 11:39 am
Do you use a special template to fill the ticket?
The ticket text will only be the text (with BBCode options of course). The rest are f the ticket fields will be selectable boxes/drop-down menu.
That sounds good.

Do you have any screenshots if you have clicked on "New Ticket"?

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kinerity
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Re: [3.2][DEV] Ticket Tracker

Post by kinerity » Sun Apr 22, 2018 7:16 pm

No. As I stated above, the posting page has not been developed yet. The information you are seeing in the screenshots was manually inserted into the DB by me. ;)
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