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Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 12:59 am
by davidm999
I'm trying to upgrade my 2.0.21 board to 3.0.2. I've done a clean install of phpBB3 with a new database etc and everything works fine.

However when I ran the Install Convertor I got an 'Internal Server Error' - The server encountered an internal error or misconfiguration and was unable to complete your request.

I contacted my hosting provider (GoDaddy) and they replied:
'An internal server error is a 500 error which is most commonly related to some sort of scripting issue. When the script attempts to execute but is not written correctly or is missing some syntax it will throw this type of error.'

In the conversion guide:
http://www.phpbb.com/support/documents. ... =3#convert
it says "Note that the conversion requires CREATE and DROP privileges for the phpBB3's database user account."

Can anyone advise how I check the rights for the database user acount?

I'd also appreciate any suggestions on what else to try before I go to an offline solution.

My board is not that big - about 4000 posts and 500 users.

Thanks in advance
David M

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 1:24 am
by wired076
You should contact your host and check what the timeout on scripts are.

It seems like they are not long enough.

This would definitely result in a 500 internal server error.

Are you with the free Godaddy service or the paid?? As free hosting may cause major issues when trying to do this as they add in ad's on sites and there are major restrictions limiting you on what you can do.

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 2:14 am
by davidm999
wired076 wrote:You should contact your host and check what the timeout on scripts are.

Are you with the free Godaddy service or the paid?? .
I'm with the paid Godaddy hosting plan - I didn't know there was a free one!

Thanks for the advice - I'll contact tech support again and ask about the timeouts.

Regards
David

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 2:39 am
by wired076
No problems.

Let us know how you go.

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 8:56 pm
by davidm999
wired076 wrote:No problems.

Let us know how you go.
Unfortunately GoDaddy won't modify the timeouts. This is the response I got:
"Unfortuantley we would not be able to modify the timeouts or modify your account to exceed the limits as you are on a shared hosting account and it would jeopardize the other users on the server."

I'm sure plenty of people have upgraded their boards ok. Does anyone have a recommendation for a hosting provider that lets the upgrade script run ok ?

David M

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 9:05 pm
by Pit$Bull
Sorry, it's against forum rules to recommend hosting but I can refer you to http://www.webhostingtalk.com/

Re: Internal Server Error - upgrade 2.0.21 > 3.0.2

Posted: Mon Oct 06, 2008 9:35 pm
by wired076
Due to not being able to recommend a host here as against the rules. Is that you have a search on google for hosts if you are thinking about changing and do some research.

I have never had any issues thus far upgrading any forums with this problem but have heard many have had this issue.

You could upgrade the site offline on your own machine and then upload it back to your webhost.

This should definitely resolve this issue and allow you to upgrade without an issue.

A setup on your local machine to do this can be achieved using easyphp, WAMP or XAMP.

Easyphp is probably the best choice as it is quickest to setup and use off the blocks.

Not much of a learning curve on how to set it up is required.

Let us know how you go.