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Kirill Koban: Thank you for coming, my name is Kirill. How may I help you today?
you: I am experiencing the yahoo counter at
http://www.doxietown.com/phpBB2/index.php
you: it is documented here
http://www.phpbb.com/community/viewtopi ... &t=1322765
Kirill Koban: its a hack. PLease delete it and change your ftp and account passwords.
you: how do you delete it. read that phpbb thread!
you: still here.. let me know when you're ready to chat again.. I am logged in...
Kirill Koban: do you already have a ticket on this issue?
you: opened a ticket back on dec 11, and they said they fixed it.. but obviously not...
Kirill Koban: please provide me its number?
you: dont have a number, but still have the response..
you: Dear Customer, Thanks for contacting technical support. As I've just checked your forum has been hacked using Java Script Yahoo counter trojan. I've removed odd Java Script code from your phpBB database and now all working just fine. Please check this from your end. I can suggest to you check your computer on viruses, trojans and spyware programs using different antivirus software, because each of them uses own virus's signature database. After that change your FTP password and upgrade phpBB to latest version using steps below. For upgrading phpBB2 for latest version, please follow this steps: 1) Download original config.php file from your forum folder in server 2) Delete all forum files from server and upload new version of forum to server 3) Upload also your downloaded config.php file 4) In browser type:
http://yourdomain.com/phpBB/install/upd ... latest.php 5) After operation will be completed, delete install and contrib folders from phpBB folder and all should be work. Should you have any further questions, please feel free to contact us anytime, we are available 24/7. Technical Support 24*7 Helpdesk / Online Chat Alex Karamushko
you: it did not help.
you: This is an issue that needs to go to upper level support. If you read the thread linked
http://www.phpbb.com/community/viewtopi ... &t=1322765
you: multiple sites are experiencing the problem, and it's spawning even when cleaned. my site was supposedley cleaned on Dec 11, and it did clean it for non IE browsers. but IE users are still getting hit.
Kirill Koban: sorry but our system administrators work on it now.
you: it's obviously an attack that occurs at not just the domain level, but in the cluster. What can we do to resolve this. please read that thread linked, and you'll see it's a enterprise level problem.
you: is there anything thing that you can tell me? besides just "our system administrators work on it" like an eta or what we can do in the mean time?
Kirill Koban: Sorry but I cant say anything exactly about it
you: well, that says it I guess.. should I look for a new host?
10 MIN LATER
you: btw: I'm posting this conversation on the web.. nice advertising...