Email address in use warning

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dalem
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Posts: 57
Joined: Sun Apr 07, 2002 5:05 pm

Email address in use warning

Post by dalem » Tue Mar 31, 2009 4:08 pm

I'm running version 3.0.4

I recently got a complaint from someone who couldn't register because he kept getting the message that his email address is already in use. However, when I go into the ACP and try to find a user with that email address, I get 0 matches.

I used phpMyAdmin to search the 'users' table and couldn't find any rows containing the problem email address.

I set up a new account with one of my personal email addresses and then attempted to change the email address to the problem address and got the message "Warning - email address is already in use".

I tried to "Repair" the database and continue to have the problem.

Why is this happening and how do I fix it?

Dale
Last edited by ameeck on Tue Mar 31, 2009 5:00 pm, edited 1 time in total.
Reason: Topic icon changed

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ameeck
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Re: Email address in use warning

Post by ameeck » Tue Mar 31, 2009 4:12 pm

Can you post or PM me the problematic e-mail address?

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pentapenguin
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Re: Email address in use warning

Post by pentapenguin » Tue Mar 31, 2009 4:12 pm

Do you have any banned email addresses? If so make sure there isn't one like *@* or something similar. If there isn't have you installed any MODs? What version of phpBB are you using?
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narqelion
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Re: Email address in use warning

Post by narqelion » Tue Mar 31, 2009 4:15 pm

Also, did you check your inactive users?

dalem
Registered User
Posts: 57
Joined: Sun Apr 07, 2002 5:05 pm

Re: Email address in use warning

Post by dalem » Tue Mar 31, 2009 4:23 pm

narqelion wrote:Also, did you check your inactive users?

That was the problem! Thank you very much. I assumed I was searching there when I did the other searches. In the past, when I've done a "Find User" (in "Manage Users"), it's returned inactive users (I thought).

Dale
Last edited by dalem on Tue Mar 31, 2009 4:42 pm, edited 1 time in total.

narqelion
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Re: Email address in use warning

Post by narqelion » Tue Mar 31, 2009 4:27 pm

No the ACP find user does not look at the inactive members. Took me almost 20 minutes to figure that out my first 3 .x upgrade last year. ;)

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