my site is a computer help & troubleshooting discussion forum.
everytime when users ask question we ask some questions from them like:
Antivirus or security program:
and many other things...
So, what i want to do is implement a feature like "Support Request template" here: http://www.phpbb.com/support/srt/?step=1
by this method user can fill the form, select options of which type of help he need and then after posting his bb code our support team can help them better.
can anyone tell how to do it? it's very important.