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Notification Problems

Posted: Fri Sep 11, 2009 12:49 pm
by VPWanda
I'm having a lot of problems getting notifications of new topics/post replies on my forum.
I just can't figure out what might be wrong and would really appreciate someone giving me an idea of what to check!

I checked the tables forums_watch and topics_watch. The notify_status is 1. So that doesn't seem to be the problem. There are also entries for all the forums and my user_id, so that looks okay too.

The notifications all worked before I upgraded to 3.02. I just installed 3.05 and that didn't fix the problem either.

I would really appreciate any help!

Re: Notification Problems

Posted: Fri Sep 11, 2009 12:53 pm
by Paul
Moved to support forum

Re: Notification Problems

Posted: Sun Sep 13, 2009 3:37 am
by VPWanda
Thanks Paul.
I didn't get notified of your reply on this board either, even though I subscribed to the thread.
Is this notification problem common for phpbb boards?
I do get notications from this Dutch phpbb board, so it does seem to work for some.
Does anyone know anything about this?
I would really like some help, because it's really annoying when people on my board don't get notified when there's a responds to their message.

Re: Notification Problems

Posted: Sun Sep 13, 2009 3:41 am
by AdamR
Have you tried checking your mailbox's spam folder? Sometimes notifications can get improperly flagged.

- Adam

Re: Notification Problems

Posted: Sun Sep 13, 2009 3:46 am
by narqelion
VPWanda wrote:I just can't figure out what might be wrong and would really appreciate someone giving me an idea of what to check!
From the phpBB side the first thing you need to check is the ACP -> Maintenance -> Error log for any email errors. The other thing is whether you are using the queue or not, in the ACP -> E-mail settings page what is your value for 'package size' set to? Are all other board emails going out and it's just notifications you are having problems with? :)

Re: Notification Problems

Posted: Sun Sep 13, 2009 7:47 am
by Paul
VPWanda wrote:Thanks Paul.
I didn't get notified of your reply on this board either, even though I subscribed to the thread.
Is this notification problem common for phpbb boards?
I do get notications from this Dutch phpbb board, so it does seem to work for some.
Does anyone know anything about this?
I would really like some help, because it's really annoying when people on my board don't get notified when there's a responds to their message.
Just to add, notifications on this board are working correctly, I received last night several notificatons of topics here. So there might be a issue on your side instead.

Re: Notification Problems

Posted: Sun Sep 13, 2009 6:22 pm
by VPWanda
narqelion wrote:the first thing you need to check is the ACP -> Maintenance -> Error log for any email errors.
Wow. Thanks! That log is filled with email errors.
I don't have the solution yet, but at least I know which direction to go now.

The error is:
"[phpBB Debug] PHP Notice: in file /includes/functions_messenger.php on line 691: mail(): Bad parameters to mail() function, mail not sent."

I'm going to check out that file and see if I can figure it out.

Really appreciate your help!

Re: Notification Problems

Posted: Sun Sep 13, 2009 6:24 pm
by AdamR
Could you please fill out the Support Request Template so we can get a better idea of the issue?

Also, in the Admin Panel > General Tab > Email settings, what are the options set to?

- Adam

Re: Notification Problems

Posted: Sun Sep 13, 2009 6:27 pm
by AdamR
Actually, it appears this may be a bug: http://www.phpbb.com/bugs/phpbb3/46725

A temporary fix is listed in the bug tracker comments. Please note that this has been fixed in 3.0.6 (not yet released), which is currently in Release Candidate stages of testing.

- Adam

Re: Notification Problems

Posted: Sun Sep 13, 2009 6:49 pm
by narqelion
VPWanda wrote:
narqelion wrote:the first thing you need to check is the ACP -> Maintenance -> Error log for any email errors.
Wow. Thanks! That log is filled with email errors.
I don't have the solution yet, but at least I know which direction to go now.

The error is:
"[phpBB Debug] PHP Notice: in file /includes/functions_messenger.php on line 691: mail(): Bad parameters to mail() function, mail not sent."

I'm going to check out that file and see if I can figure it out.

Really appreciate your help!
Yep. I verified the fix for the bug Adam linked to on my linux test server, but not on Windows yet. Do you know if you are hosted on a Windows or *nix server? If you don't know post the url to your board I can tell. :)