Registration erro

Get help with installation and running phpBB 3.0.x here. Please do not post bug reports, feature requests, or MOD-related questions here.
Anti-Spam Guide
Forum rules
END OF SUPPORT: 1 January 2017 (announcement)
Locked
User avatar
rosdi
Registered User
Posts: 166
Joined: Wed May 14, 2008 10:26 am
Contact:

Registration erro

Post by rosdi » Mon May 03, 2010 6:05 am

Hi,

I received a complaint that new member cannot register in my forum. According to him:

1. The desired username has been taken
2. The email address is already in used

I search and check the username and the email address but no member with this username or email address. I manually open the database through CPanel, confirm, no username and email address given.

I did try to register with other username and email address. No problem but when I tried to change the username and email address to what been given by this member, same error message came out.

Please help. Thanks.

User avatar
KevC
Support Team Member
Support Team Member
Posts: 69422
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Registration erro

Post by KevC » Mon May 03, 2010 9:14 am

In the admin panel, have a look at the bottom of the page at the inactive accounts list. Is that account there already but hasn't been turned on?
-:|:- Support Request Template -:|:-
Image
Cheap UK Hosting
"In the land of the blind the little green bloke with no pupils is king - init!"

User avatar
rosdi
Registered User
Posts: 166
Joined: Wed May 14, 2008 10:26 am
Contact:

Re: Registration erro

Post by rosdi » Mon May 03, 2010 10:13 am

No, not there. Btw, the problem is solved. I found this username by searching in Admin Panel and reactivate the account.

Thanks.

Locked

Return to “[3.0.x] Support Forum”

cron