Registration erro

[rosdi]

Hi,

I received a complaint that new member cannot register in my forum. According to him:

1. The desired username has been taken
2. The email address is already in used

I search and check the username and the email address but no member with this username or email address. I manually open the database through CPanel, confirm, no username and email address given.

I did try to register with other username and email address. No problem but when I tried to change the username and email address to what been given by this member, same error message came out.

Please help. Thanks.

[KevC]

In the admin panel, have a look at the bottom of the page at the inactive accounts list. Is that account there already but hasn't been turned on?

[rosdi]

No, not there. Btw, the problem is solved. I found this username by searching in Admin Panel and reactivate the account.

Thanks.