No IM info showing in Profiles

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The FlyerFly
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Posts: 148
Joined: Thu Aug 30, 2007 12:44 pm

No IM info showing in Profiles

Post by The FlyerFly »

For some reason, users' IM usernames are not showing up in their profiles.

i looked into multiple user accounts via the ACP to make sure that people (including myself) actually had IM usernames entered into the database. they simply arent appearing in their profiles.

Any suggestions?
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

Permissions, Groups permissions, Registered users, Advanced permissions, Misc tab, Can send instant messages, Yes
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

stevemaury wrote:Permissions, Groups permissions, Registered users, Advanced permissions, Misc tab, Can send instant messages, Yes
all permissions are set properly. I am the admin, and even I cannot see these profile details. i checked using other people's permissions, and its always the same.
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

Whether you are an admin is irrelevant. That is not an admin permission. Please check it.
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

stevemaury wrote:Whether you are an admin is irrelevant. That is not an admin permission. Please check it.
i did check it in the ACP as you suggested (multiple times), and as i mentioned, all permissions are set properly.
The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

can anyone else help me with this? :(
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

Please run the User-based permissions mask on a username that has this problem and post a screenshot of the output with the Misc tab selected.
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

stevemaury wrote:Please run the User-based permissions mask on a username that has this problem and post a screenshot of the output with the Misc tab selected.
Not sure i understand what you're asking, but I'll go with my best guess...
user_perm_1.jpg
user_perm_1.jpg (118.18 KiB) Viewed 229 times

This is the initial screenshot when i pull up a username.

user_perm_2.jpg
user_perm_2.jpg (118.32 KiB) Viewed 229 times
This is what i changed the permissions to once I realized this user did have have specific IM permissions enabled.

group_perm.jpg
group_perm.jpg (112.48 KiB) Viewed 229 times
This is what the permissions for the Registered Users group (the group this user belongs to) have always looked like.

In every case, the same happens. all IM info for ANY user is not shown.

I always use group permissions to determine who can do what. This is why I thought this user should be able to see any IM info available in user profiles.

Am I wrong here? :?
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

That is not a permission mask. See below.
mask.png
mask.png (70.56 KiB) Viewed 222 times
mask2.png
mask2.png (66.46 KiB) Viewed 222 times
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

Ok. Got it.
perm_mask.jpg
perm_mask.jpg (101.88 KiB) Viewed 212 times
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better.
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

Sorry my reply took so long. lots happening in the world of hockey, and this was a background issue. here is the support template, as requested.

Support Request Template
What version of phpBB are you using? phpBB 3.0.7-PL1
What is your board's URL? http://flyerflies.com/forum
Who do you host your board with? IXWebhosting
How did you install your board? I used the download package from phpBB.com
Is your board a fresh install or a conversion? Conversion from phpBB2
Do you have any MODs installed? Yes
Is registration required to reproduce this issue? Yes
What MODs do you have installed? Advanced Quick Reply
AntiBot Question
AutoImage Resizer
Full Syndication Suite
Hide Bots and Spiders
Instant Post Redirect
NV Recent Topics
phpBB Arcade
Prime Quick Login
Prime Warnings
Quote Remover
Topic Text Hover
Welcome PM Mod
What styles do you currently have installed? Acidtech, Prosilver
What language(s) is your board currently using? English
Which database type/version are you using?MySQL 4.1.20
What is your level of experience? New to PHP but not phpBB
What username can be used to view this issue?
Please do not provide this information if the user requires more than "regular user" privilages.
phillywilly
What password can be used to view this issue? 02781274
When did your problem begin? Dont know. stumbled upon it by accident.
Please describe your problem. When viewing a user profile, none of the IM usernames appear in the proper places. I have confirmed via the ACP that a user has IM info in their profile, but it still doesnt show.
Generated by SRT Generator ($Rev: 3988 $)
The FlyerFly
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Joined: Thu Aug 30, 2007 12:44 pm

Re: No IM info showing in Profiles

Post by The FlyerFly »

Can someone please help? I filled out the Support Request Template as asked a week ago, and have heard nothing since.
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stevemaury
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Re: No IM info showing in Profiles

Post by stevemaury »

Switch to prosilver as a test and see if they show up then.
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The FlyerFly
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Re: No IM info showing in Profiles

Post by The FlyerFly »

stevemaury wrote:Switch to prosilver as a test and see if they show up then.
no change
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