you said above that you were using godaddy, now you say you are using hostgator.
godaddy has a bad rep for things like this, hostgator does not. I would contact hostgator support, ask for a level two support rep and explain that the board has been around for a long time and this is new.
Then ask them to tell you exactly what the problem is and how to fix it. After all, it is their servers and you are paying them for it and for support.
I'm baaaaaccckkkk. still doing work on donation basis. PM your needs.
Premium phpBB 3.2 Styles
If a tree falls in the forest and nobody is there, does it make a sound?