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Can someone please tell me what "Force Reactivation" does

Posted: Mon Nov 22, 2010 9:29 pm
by 915855
Hi, I have some users that have registered but they never activated their account. I wanted to resend them an activation link and I found Force Reactivation in the control panel. Can someone please tell what force reactivation does. Also, does anyone know if there is another way to email inactive accounts to make them activate their accounts. Thank you in advance.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Mon Nov 22, 2010 9:54 pm
by Marshalrusty
915855 wrote:Hi, I have some users that have registered but they never activated their account. I wanted to resend them an activation link and I found Force Reactivation in the control panel. Can someone please tell what force reactivation does. Also, does anyone know if there is another way to email inactive accounts to make them activate their accounts. Thank you in advance.
Force reactivation disables the account and sends the user an activation email that they have to click to re-activate the account. Sounds like exactly what you want.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Mon Nov 22, 2010 10:26 pm
by 915855
Thank you very much for your help.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Thu Feb 09, 2012 9:26 am
by PerryNZ
What does the force reactivation do
to the users password, if anything?
I ask because the same screen offers
the chance to create a new user
password. If a user says: I've forgot-
ten my password
and I create a new
one, would using 'force reactivation'
mess with that? Or abet it?

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Thu Feb 09, 2012 10:10 am
by Oyabun1
The two things are separate and won't interact.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Tue Mar 06, 2012 2:06 am
by PerryNZ
Hhmmmm.... Not sure I quite grasp the nuances. (In trying
to idiot-proof things. ;) )

Most likely scenario: user says "forgotten password."

I enter a new password and press [Submit]

That does not seem to send an e-mail to the user - right?
I.e. I have to e-mail the user with the replacement password,
requesting that the user change it via their UCP. Right?

Next most likely scenario: user says "forgotten username."
(And maybe password, as well!)

What's the best thing to do, in that case? (Don't tempt me!)

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Tue Mar 06, 2012 5:08 am
by Oyabun1
For the first, you don't have to do anything, they should use the "I forgot my password" link on the login page. If you want to change the password, then yes, you need to email that to them.

For the second, I'm not sure what you are asking. If you are asking how you find the member then because they have sent you an email you can use the find a member search function to search by that email address. If this is likely to happen often then there is a MOD, I forgot - Send Username and Password so that members can have both username and password sent to them.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Tue Mar 06, 2012 7:06 am
by PerryNZ
Oyabun1 wrote:For the first, you don't have to do anything, they should use the "I forgot my password" link on the login page. If you want to change the password, then yes, you need to email that to them.
Right. And the [Login] option needs to be clicked (from the index
page) before the option displays.

Oyabun1 wrote:For the second, I'm not sure what you are asking. If you are asking how you find the member then because they have sent you an email you can use the find a member search function to search by that email address. If this is likely to happen often then there is a MOD, I forgot - Send Username and Password so that members can have both username and password sent to them.

It would've helped if the e-mail to me had included the username.
Their e-mail address returned a blank. I suspect that the user
believes he has registered, but actually hasn't. Or has and it
got lost in the spambot registration attempts which I deleted .

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Tue Mar 06, 2012 10:46 am
by HGN
PerryNZ wrote:It would've helped if the e-mail to me had included the username.
Their e-mail address returned a blank. I suspect that the user
believes he has registered, but actually hasn't. Or has and it
got lost in the spambot registration attempts which I deleted .
Or the user used a different e-mail address when registering to your board. ;)
The only options you have is to ask the user if he/she may have used another e-mail address or tell him/her to register again.

Re: Can someone please tell me what "Force Reactivation" doe

Posted: Tue Mar 06, 2012 1:31 pm
by novanilla
Marshalrusty wrote:
915855 wrote:Hi, I have some users that have registered but they never activated their account. I wanted to resend them an activation link and I found Force Reactivation in the control panel. Can someone please tell what force reactivation does. Also, does anyone know if there is another way to email inactive accounts to make them activate their accounts. Thank you in advance.
Force reactivation disables the account and sends the user an activation email that they have to click to re-activate the account. Sounds like exactly what you want.
There's a more appropriate option for this. When you go to the inactive users list in the Users tab of the ACP, you can select a user and "send reminder", rather than forcing reactivation. Then you get a count next to that user's name of how many reminders have been sent, over time, and after a while you can give up.