My forums are down, only the index page will load

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trelken
Registered User
Posts: 18
Joined: Thu Jun 10, 2010 9:01 pm

My forums are down, only the index page will load

Post by trelken » Mon Feb 07, 2011 5:07 pm

I tried to search for this problem but I didn't get any good hits. My forums are currently not functioning, the index page will load but nothing else will load and there are no error messages. I can't get to the admin panel or anything. I have been running phpbb for years without an issue.
I have a basic hosting account through dreamhost so I don't have shell access or anything. I logged into phpmyadmin and the database is up and appears to be working fine. I am not sure what to try from here.

http://www.azmustangs.com/forumss/

The forums did break last thursday, I was attempting to use the prune feature to prune some old posts and it timed out during the prune. Then I started to get this error message and it only went away after my host rebooted the web server and sql server. The forums worked fine again for 2 days.

This is the error I was getting last thursday after the pruning went bad:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@azmustangs.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Thanks,
Trent

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: My forums are down, only the index page will load

Post by Pit$Bull » Mon Feb 07, 2011 5:20 pm

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better.

trelken
Registered User
Posts: 18
Joined: Thu Jun 10, 2010 9:01 pm

Re: My forums are down, only the index page will load

Post by trelken » Mon Feb 07, 2011 5:32 pm

Maybe i was hacked, I am not sure. I have been getting a lot of spam new user accounts lately. Also I am guessing on my version of phpbb I know I am a few version behind, I think I am on 3.0.3 or .2

To recreate the issue you can try clicking on the login button or click on any user's name, nothing will load.

Support Request Template
What version of phpBB are you using? phpBB 3.0.3
What is your board's URL? http://www.azmustangs.com/forumss/
Who do you host your board with? dreamhost
How did you install your board? I used the download package from phpBB.com
Is your board a fresh install or a conversion? Fresh Install
Do you have any MODs installed? Yes
Is registration required to reproduce this issue? Yes
What MODs do you have installed? youtube video viewer
What styles do you currently have installed? No answer given
What language(s) is your board currently using? english
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
When did your problem begin? I am guessing this saturday based on the date of the last posted shown on the index page.
Please describe your problem. The forums index page will load but nothing else will load.
Generated by SRT Generator ($Rev: 4778 $)

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: My forums are down, only the index page will load

Post by Pit$Bull » Mon Feb 07, 2011 5:40 pm

Check or have your host check the server error logs for a clue to this issue.

trelken
Registered User
Posts: 18
Joined: Thu Jun 10, 2010 9:01 pm

Re: My forums are down, only the index page will load

Post by trelken » Mon Feb 07, 2011 5:49 pm

Thanks I will ask them. In the meantime how do I figure out what version of phpbb I am on without having access to the admin panel?

Thanks,

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: My forums are down, only the index page will load

Post by Pit$Bull » Mon Feb 07, 2011 5:50 pm

I show you at 3.0.5

trelken
Registered User
Posts: 18
Joined: Thu Jun 10, 2010 9:01 pm

Re: My forums are down, only the index page will load

Post by trelken » Mon Feb 07, 2011 8:25 pm

My host didn't email me the logs like I asked, they sent me this:

"It seems to be an issue with your phpbb caching. I wasn't able to
visit the login or FAQ links on your forum, but then I cleared out the
files in your forumss/cache file and was able to access them after doing
so. I did some searching on the issue and found someone else having the
same error with phpbb, but there was no solution there either:

http://www.phpbb-seo.com/en/phpbb-forum ... tml#p37749

This doesn't seem to be an issue with our servers, but something with
phpbb itself. You might want to try finding a solution via phpbb's
support forums."

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: My forums are down, only the index page will load

Post by Pit$Bull » Mon Feb 07, 2011 8:48 pm

Be sure your file permissions are set correctly Knowledge Base - phpBB3 Chmod Permissions

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