PMs remaining unread

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haggisv
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PMs remaining unread

Post by haggisv »

A member has reported that even though he's read all his messages, at the top of the screen it keeps telling him he's got 1 unread messages. After received 2 new messages and reading them, he tells me it now tells him he's got 2 unread messages. No other members have reported a problem, and it seems to be working fine for me as well.

Is this something that can easily be cleared or reset, or is it likely a database problem?

Cheers!
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Noxwizard
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Re: PMs remaining unread

Post by Noxwizard »

You would have to reset it in the database for that user. Set their "user_new_privmsg" and "user_unread_privmsg" fields to 0.
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haggisv
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Re: PMs remaining unread

Post by haggisv »

Thank you, I will try and find it.
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haggisv
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Re: PMs remaining unread

Post by haggisv »

I've reset them both to 0. Strangely enough it did not fix it.

When I looked at his setting after he had received a few more messages and read them, they were:

user_new_privmsg = 0 and user_unread_privmsg = 2

Does that make any sense?
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haggisv
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Re: PMs remaining unread

Post by haggisv »

According the member, these settings are consistant with what he's seeing...2 unread messages, but he cannot find them...

How can this not be working properly just for one member???
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Brf
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Re: PMs remaining unread

Post by Brf »

Is the user's PM Index full? If so, they would have to delete some messages, and then click the link to release the ones that went into the overflow bin.
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