Mass e-mail Problem

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unani786
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Joined: Wed Jun 09, 2010 7:09 pm

Mass e-mail Problem

Post by unani786 »

Since several days i am sending mass emails, message appears that e-mail sent but in actuall no member receive it. please advise how to solve this problem
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Oyabun1
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Location: Australia
Name: Bill

Re: Mass e-mail Problem

Post by Oyabun1 »

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better. Also, please tell us how many emails you are sending and if it only mass emails experiencing the problem.
                      Support Request Template
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unani786
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Posts: 7
Joined: Wed Jun 09, 2010 7:09 pm

Re: Mass e-mail Problem

Post by unani786 »

Oyabun1 wrote:Please fill out the Support Request Template Generator and post it back here to enable us to assist you better. Also, please tell us how many emails you are sending and if it only mass emails experiencing the problem.

I had filled that form.

This problem appears in Mass e-mail only
StefanL
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Joined: Wed Jul 23, 2003 10:10 pm

Re: Mass e-mail Problem

Post by StefanL »

unani786 wrote:I had filled that form.

This problem appears in Mass e-mail only
If you are on a shared host the first thing you have to look for is the policy for mass emails at that host. One host allows 500 emails/hour while another one only allows 100 emails/hour. All this of course of SPAM emails. As you understand, this is actually not PHPBB problem; they only provide a tool to send out mass emails.
Hope this helps.
When I suggest that you should alter your files, BACKUP them BEFORE.
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Oyabun1
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Joined: Sun May 17, 2009 1:05 pm
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Name: Bill

Re: Mass e-mail Problem

Post by Oyabun1 »

unani786 wrote:I had filled that form.
Oyabun1 wrote:Please fill out the Support Request Template Generator and post it back here to enable us to assist you better. Also, please tell us how many emails you are sending and if it only mass emails experiencing the problem.
                      Support Request Template
3.0.x: Knowledge Base Styles Support MOD Requests
3.1.x: Knowledge BaseStyles SupportExtension Requests
unani786
Registered User
Posts: 7
Joined: Wed Jun 09, 2010 7:09 pm

Re: Mass e-mail Problem

Post by unani786 »

Support Request Template What version of phpBB are you using? phpBB 3.0.8 What is your board's URL? http://emarat4x4.com Who do you host your board with? godaddy How did you install your board? Someone else installed my board for me What is the most recent action performed on your board? Please select your answer Is registration required to reproduce this issue? No Do you have any MODs installed? No What styles do you currently have installed? rainbow pearl What language(s) is your board currently using? british english Which database type/version are you using? MySQL 5 What is your level of experience? New to PHP and phpBB When did your problem begin? mass email not going Please describe your problem. No answer given Generated by SRT Generator
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Oyabun1
Former Team Member
Posts: 23162
Joined: Sun May 17, 2009 1:05 pm
Location: Australia
Name: Bill

Re: Mass e-mail Problem

Post by Oyabun1 »

Oyabun1 wrote:... please tell us how many emails you are sending
If you are sending to a lot of people it could well be a restriction imposed by your host, if only to a few that is less likely.

Are then any email errors shown in the log?
ACP > Maintenance tab > Error log

What do you have set for the email package size?
ACP > General tab > E-mail settings > E-mail package size
                      Support Request Template
3.0.x: Knowledge Base Styles Support MOD Requests
3.1.x: Knowledge BaseStyles SupportExtension Requests
unani786
Registered User
Posts: 7
Joined: Wed Jun 09, 2010 7:09 pm

Re: Mass e-mail Problem

Post by unani786 »

i am sending approx 400 emails, my website is hosted on godaddy. i think they allow 100 emails at a time. i dontno how to solve this matter. pl. help...thanks
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Oyabun1
Former Team Member
Posts: 23162
Joined: Sun May 17, 2009 1:05 pm
Location: Australia
Name: Bill

Re: Mass e-mail Problem

Post by Oyabun1 »

It depends a lot on what you have for the email settings. If you are using an email account that is not on GoDaddy's server I believe they only allow 250 emails a day to be sent. Nothing we can do about that.

See here, phpBB Godaddy and Email Delay, for information that may help.
                      Support Request Template
3.0.x: Knowledge Base Styles Support MOD Requests
3.1.x: Knowledge BaseStyles SupportExtension Requests
unani786
Registered User
Posts: 7
Joined: Wed Jun 09, 2010 7:09 pm

Re: Mass e-mail Problem

Post by unani786 »

Thanks guys, you are so helpfull...lt me contact godaddy.
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