Email, User Activations NOT working

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CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:15 pm

I've found multiple resources for these problems on this site, but am unable to resolve my issues.

First, I have User Registration set up as an email verification. But, when people try to register, they are not getting an email to verify their registration. I can see, through the ACP, their registration and can activate them manually.

I believe this is caused by a problem with my email settings. Through testing, I can not receive emails to the user email by registering, by sending a "resend activation email" or by doing a "REMIND" via the ACP.

I don't get any errors anywhere, the maintenance window does not report anything. Mail simply doesn't show up.

Here is one method I followed from this site:
http://www.phpbb.com/community/viewtopi ... &t=2119024

This method does not seem to work for me. I am using a Godaddy Email for my ACP Email Settings.

I have attached the image of how I have mine set up. I have double-checked my password and specific email address. Nothing seems to help.
Attachments
email_settings-1.jpg
These settings do not seem to work.
email_settings-1.jpg (108.52 KiB) Viewed 688 times

Pit$Bull
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Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 5:26 pm

Have you tried using the default php mail instead of SMTP?

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:28 pm

Pit$Bull wrote:Have you tried using the default php mail instead of SMTP?

You mean by selecting "NO" on use "SMTP server for E-Mail" ? If that is what you mean, then yes, I've tried, but that does not work either.

I've also tried using other Email SMTP services - AOL, GMAIL, Hotmail...none of them seem to work.

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 5:29 pm

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better.

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:34 pm

Support Request Template
What version of phpBB are you using? phpBB 3.0.9
What is your board's URL? www.HouseOfSolis.com
Who do you host your board with? GoDaddy.com
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? Yes
What MODs do you have installed? Code Black Bird: http://www.phpbb.com/customise/db/style ... lack_bird/
What styles do you currently have installed? prosilver, prosilver2 and code_black_bird
What language(s) is your board currently using? english
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
When did your problem begin? It has never worked, but I started immediately by using the Code Black Bird style. I never tried this by using the standard style.
Please describe your problem. First, I have User Registration set up as an email verification. But, when people try to register, they are not getting an email to verify their registration. I can see, through the ACP, their registration and can activate them manually.

I believe this is caused by a problem with my email settings. Through testing, I can not receive emails to the user email by registering, by sending a "resend activation email" or by doing a "REMIND" via the ACP.

I don't get any errors anywhere, the maintenance window does not report anything. Mail simply doesn't show up.
Generated by SRT Generator

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:37 pm

Note that http://www.HouseOfSolis.com is simply a godaddy url that redirects to my actual site located on my hosting account. Not sure if that fact is relevant, but wanted to just be sure all info was out there.

And, I don't know if code_black_bird falls into the category of a "MOD." It is the only "extra" I've installed onto my site as a style. Everything else is the standard phpbb3 setup.

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 5:49 pm

Then I assume Godaddy is just your registrar, who is your host?
The Code-Black-Bird is just a style, not a MOD.

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:52 pm

Pit$Bull wrote:Then I assume Godaddy is just your registrar, who is your host?
The Code-Black-Bird is just a style, not a MOD.
Godaddy is the host, registrar and email smtp. The redirect url is because I didn't want to pay for an extra hosting domain, so I keep all my hosting under one domain and just get the Domain name registrations as needed and use them to redirect to my hosting domain. I have a LINUX host server set up through them and followed the step-by-step installation guide for phpbb. Everything else seems to be working fine, except this email and user-registration.

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 5:55 pm

You are on Godaddy Linux shared hosting or are you on a VPS or dedicated server

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 5:58 pm

Pit$Bull wrote:You are on Godaddy Linux shared hosting or are you on a VPS or dedicated server
This is what Godaddy has listed under my hosting domain:

libertyarmsco.com
Hosting - Shared - Economy - Linux - Monthly (recurring)

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 6:02 pm

Since you are getting no errors in your ACP error log I suggest this search http://www.phpbb.com/community/search.p ... &fid[0]=46
Godaddy is a great registrar, but suck at webhosting.
Most users have email issues with Godaddy.

Good luck.

CrazyIvan007
Registered User
Posts: 8
Joined: Sat Feb 11, 2012 5:06 pm

Re: Email, User Activations NOT working

Post by CrazyIvan007 » Sat Feb 11, 2012 6:05 pm

So even if I were to use a different mail provider for my settings, the hosting server has been known to cause problems?

Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Email, User Activations NOT working

Post by Pit$Bull » Sat Feb 11, 2012 6:09 pm

In the search you will find several version of the SMTP setup, some work some don't. Your default mail should work but sometimes it takes many hours for the mail to be sent from their email queue.

GDJames
Registered User
Posts: 1
Joined: Mon Feb 13, 2012 7:40 am

Re: Email, User Activations NOT working

Post by GDJames » Mon Feb 13, 2012 7:57 am

I double checked with our advance support. Turning SMTP to 'no' and sending using php mail() should work with your hosting plan. Due to the fact that this is a shared service, sending mail during peek times can experience some delays. If using mail() is not working please contact support at https://support.godaddy.com/support/?isc=SMFOR1 and we can review this further.

James R
Social Media Specialist
GoDaddy.com,LLC

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