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Board Load Fail and no Reply Notifications

Posted: Fri May 11, 2012 1:46 pm
by willy4003
Support Request Template
What version of phpBB are you using? phpBB 3.0.10
What is your board's URL?
Who do you host your board with? No answer given
How did you install your board? I used the download package from
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? Yes
What version of phpBB3 did you update from? phpBB 3.0.9
What MODs do you have installed? mChat, Tapatalk, Automod
What styles do you currently have installed? subsilver 2
What language(s) is your board currently using? en-us
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
When did your problem begin? Morning of 5/11/12.
Please describe your problem. Board keeps giving me connection time out and will sporadically load. Also no New Reply notifications are being received by email.
Generated by SRT Generator

Re: Board Load Fail and no Reply Notifications

Posted: Fri May 11, 2012 1:58 pm
by CaNNon_

Nameservers for returned (SERVFAIL) returned (SERVFAIL)
I'm showing DNS issues, you may want to contact your host.

Re: Board Load Fail and no Reply Notifications

Posted: Fri May 11, 2012 2:00 pm
by willy4003
Thanks, yeah I had already seen that and found that it is on the server's end. For those that use Siteground Hosting:

Dear Customer,

We have received several reports that some customers cannot access their websites. After receiving the reports, we have run extensive verifications and checks to establish the nature and the severity of the problem. It turned out that there is an unexpected network failure at one of our upstream network providers that affects the connectivity to your host server.

Unfortunately this is not an issue which we can fix because it is out of our network and the only thing we are able to do is wait until the carrier glitch is resolved. To make sure, though, that the problem will be fixed as soon as possible and to speed up the process, we have filed a report for the issue at our Data Center.

In order to fix such an issue faster, usually the large network providers are rerouting the traffic to another network. That is why we expect that the connectivity issue will be fixed shortly. However we cannot provide an ETA when this will happen. We have dealt in the past with connectivity issues, and experience shows that the administrators of the affected ISP are well aware of the issue and are doing their best to minimize the negative effect of such an event. Meanwhile you can check that your website is up and running by accessing it via Internet proxy such as for example.

We would like to apologize for the inconvenience and hassle this may have caused and assure you that we will do everything possible to restore service as soon as possible. Please do not post tickets regarding your account via our HelpDesk. Once the issue is resolved, you will be again able to access your website normally.

The whole SiteGround team would like to thank you for all your patience, understanding, and continued support!

Best regards,

The SiteGround Team
This message was last updated on Fri 11th, 08:56:09 CST.
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Re: Board Load Fail and no Reply Notifications

Posted: Fri May 11, 2012 2:05 pm
by CaNNon_
Not much you can do then untill they get it resolved.