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Unable to update to 3.0.11 - Fatal install index.php [ 320 ]

Posted: Fri Aug 31, 2012 8:49 pm
by keysearch
Hi
I've logged on to my admin board then click check update, then i cilcked on more: These are the information that I've received ...
Release announcement
Please read the release announcement for the latest version before you continue your update process, it may contain useful information. It also contains full download links as well as the change log.

How to update your installation with the Automatic Update Package
The recommended way of updating your installation listed here is only valid for the automatic update package. You are also able to update your installation using the methods listed within the INSTALL.html document. The steps for updating phpBB3 automatically are:

•Go to the phpBB.com downloads page and download the "Automatic Update Package" archive.
•Unpack the archive.
•Upload the complete uncompressed install folder to your phpBB root directory (where your config.php file is).

Once uploaded your board will be offline for normal users due to the install directory you uploaded now present.
Now start the update process by pointing your browser to the install folder.
You will then be guided through the update process. You will be notified once the update is complete.
I've followed the instructions to the letter, but this is the message that I'm getting
Fatal installation error
Fatal installation error

index.php [ 320 ]

Module "" not accessible.
any help?
viewtopic.php?f=64&t=2161323&start=30#p13178918

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Fri Aug 31, 2012 10:42 pm
by Oyabun1
Exactly what did you do and at what stage did the error message occur? Please fill out the Support Request Template and post it back here to enable us to assist you better.

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Sat Sep 01, 2012 3:57 pm
by keysearch
Support Request Template
What version of phpBB are you using? phpBB 3.0.10
What is your board's URL? http://thekeysearch.com
Who do you host your board with? M2 Host
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? Yes
What version of phpBB3 did you update from? phpBB 3.0.10
What MODs do you have installed? SEO mod
What styles do you currently have installed? KS_Serious
What language(s) is your board currently using? English, french, Spanish, Italian, Portugues
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
When did your problem begin? I've logged on to my CAP admin board then there was a red writing saying that
Your phpBB installation is not up to date.
Re-Check version · More information »
, when i did click on more information I saw that I had 3.0.10 and there was a 3.0.11 version available. It gave me an option to
Now start the update process by pointing your browser to the install folder.
, when i clicked on it to start this is what append

Please describe your problem. every time that i go to my url http://www.thekeysearch.com this is what i see

Fatal installation error
Fatal installation error

index.php [ 320 ]

Module "" not accessible.
Generated by SRT Generator

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Sat Sep 01, 2012 5:25 pm
by KevC
It looks like you've overwritten your config.php file.

That means you didn't get the auto update package.

If you didn't keep a backup of the config.php file, follow this
Rebuilding Your config.php File

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 1:13 pm
by keysearch
I've restore my entire board and restarted the automatic update procedure from scratch, I've had a backup for my entire forum with my config.php file included, after restoring my site this is the url for the updated that I've used https://www.phpbb.com/downloads/ (Please let me know if this is the wrong one?)
after downloaded and extracted it there were two folders {docs & install} so I've only uploaded the install folder to my root directory where my config.php is located. Then I've clicked on "Now start the update process by pointing your browser to the install folder" I'm still getting the fatal error
Fatal installation error
Fatal installation error

index.php [ 320 ]

Module "" not accessible.
I do not have all the details of my database hence I'm unable to do a manual update, right now automatic update is my only option

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 1:16 pm
by KevC
Which SEO MOD have you got?
If it's the one from phpbb-seo.com I'm not sure our update works with their files.

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 1:35 pm
by KevC
Also, what happens if you go to the admin panel > system tab and follow the update directions from there?

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 2:28 pm
by keysearch
Also, what happens if you go to the admin panel > system tab and follow the update directions from there?
That exactly what I've done and I'm gonna show you the url for the package that I've downloaded https://www.phpbb.com/downloads/
I've selected phpbb 3.0.11-RC1. (is that the right thing to do?)

Next thing, do i NEED to undo the SEO MOd before the automatic update?

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 3:10 pm
by KevC
keysearch wrote:I've selected phpbb 3.0.11-RC1. (is that the right thing to do?)
No.
It says
you must first select your current phpbb version.

So you need to pick the 3.0.10 download.
keysearch wrote:Next thing, do i NEED to undo the SEO MOd before the automatic update?
You shouldn't but I was asking which SEO MOD it was as you might have to get support from another site.

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 5:05 pm
by keysearch
Ok I have selected the correct current version and uploaded the install folder, nothing had changed! Regarding the SEO Mod, I've downloaded it from phpbb.com but I don't remember winch version exactly.
Is there something else that I should be doing in other to update my board successfully?

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 5:13 pm
by KevC
The install folder isn't currently on the server because your board is still online.

And
Open the cache folder on the server and delete everything except index.htm and .htaccess (if you can see it).

Re: Unable to update to 3.0.11 - Fatal install index.php [ 3

Posted: Mon Sep 03, 2012 5:25 pm
by stevemaury
keysearch wrote:
I do not have all the details of my database hence I'm unable to do a manual update, right now automatic update is my only option
What does this mean? You have your config.php file, don't you? And there is no need to directly access the database anyway.