ACP White Screen of Death

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mahryn
Registered User
Posts: 3
Joined: Tue Jan 29, 2008 10:26 pm

ACP White Screen of Death

Post by mahryn » Wed Dec 12, 2012 2:39 pm

Hello all,

I upgraded our board recently, and in spite of it having worked for years I now get the white screen of death when clicking on the ACP login at the bottom of the screen. Can I get a little help here?

Here's my stuff:

Support Request Template
What version of phpBB are you using? phpBB 3.0.11
What is your board's URL? http://forums.bluegrassgamers.com/
Who do you host your board with? bluehost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
What version of phpBB3 did you update from? phpBB 3.0.10
What styles do you currently have installed? Deluxe by Artodia
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
When did your problem begin? Problem began after an update to the latest version, but not immediately. Admin worked fine for a while, then suddenly started breaking on certain browsers.
Please describe your problem. Get white screen of death when clicking on the link to ACP. The link does generate a SID but the admin log-in screen, nor the admin page load.
Generated by SRT Generator

Thanks!

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Erik Frèrejean
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Posts: 9899
Joined: Tue Oct 09, 2007 9:09 am
Location: The Netherlands, 3.0.x Support Forum
Name: Erik Frèrejean
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Re: ACP White Screen of Death

Post by Erik Frèrejean » Wed Dec 12, 2012 2:42 pm

As you don't have any MODs installed, replace the files with a new set.
  • Upload all new files from a download of the full 3.0.11 version, except for config.php, the /images and /files folders.
  • Go to yoursite.com/forumfolder/install/database_update.php
  • Let that run and then delete the install folder.
  • You now have a new up to date board containing all your users and posts but without any MODs that you might have had installed.
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mahryn
Registered User
Posts: 3
Joined: Tue Jan 29, 2008 10:26 pm

Re: ACP White Screen of Death

Post by mahryn » Wed Dec 12, 2012 3:46 pm

Tried all steps above with the same result. Does that suggest a problem with config.php?

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Lumpy Burgertushie
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Posts: 66469
Joined: Mon May 02, 2005 3:11 am
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Re: ACP White Screen of Death

Post by Lumpy Burgertushie » Wed Dec 12, 2012 4:09 pm

you don't have a cookie path set.

since you can't access the admin panel, install the Support Toolkit and set the cookie path to / ( just the one slash )
change the cookie name ( just add a number to it )

log out
log back in
see if you can access the acp now.

robert
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mahryn
Registered User
Posts: 3
Joined: Tue Jan 29, 2008 10:26 pm

Re: ACP White Screen of Death

Post by mahryn » Wed Dec 12, 2012 9:46 pm

Perfect. That did it. Thanks very much, I'm ashamed that I didn't know about the Support Toolkit. Very helpful!

Thanks again.

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