Login issue

xenonlul · Post by **xenonlul** » Sat Feb 16, 2013 2:33 am

Hello,

Users of my forum have informed me that they are having issues keeping their account logged in.

They check the "Log me in automatically every time I visit" box but they are stilled logged out after more or less 6 hours.

What could be the cause of this issue?

Board link: http://evel.us/forums/index.php

Lumpy Burgertushie · Post by **Lumpy Burgertushie** » Sat Feb 16, 2013 2:53 am

xenonlul wrote:Hello,

Users of my forum have informed me that they are having issues keeping their account logged in.

They check the "Log me in automatically every time I visit" box but they are stilled logged out after more or less 6 hours.

What could be the cause of this issue?

lots of possibilities but we really have no idea without a link to your board.

thanks,
robert

xenonlul · Post by **xenonlul** » Sat Feb 16, 2013 2:55 am

http://evel.us

Lumpy Burgertushie · Post by **Lumpy Burgertushie** » Sat Feb 16, 2013 5:28 am

first, try changing your cookie name, just add a number to it.

that will force everyone to get a new cookie the next visit.

then, check your style. It is hard to tell for sure, but it could be something missing in your custom style that a standard up to date style has.

try switching to prosilver to test. if the login works then you will know it is a problem with the style.

robert

Oyabun1 · Post by **Oyabun1** » Sat Feb 16, 2013 8:01 am

xenonlul wrote:http://evel.us

No, the URL of your board is http://evel.us/forums/index.php

xenonlul wrote:but they are stilled logged out after more or less 6 hours.

What is your board's session length set to?
ACP > GENERAL > Server Configuration > Load settings > Session length

xenonlul · Post by **xenonlul** » Sat Feb 16, 2013 5:30 pm

Oyabun1 wrote:
xenonlul wrote:but they are stilled logged out after more or less 6 hours.
What is your board's session length set to?
ACP > GENERAL > Server Configuration > Load settings > Session length

3600 seconds.

xenonlul · Post by **xenonlul** » Sun Feb 17, 2013 6:07 pm

Bump.

Oyabun1 · Post by **Oyabun1** » Sun Feb 17, 2013 8:41 pm

If the session expires and they have done nothing on the board in that time then they will be logged out. However, if you have Allow persistent logins enabled then any action should automatically log the use back in. (Although, if cookies are set incorrectly autologin likely won't function correctly).

xenonlul · Post by **xenonlul** » Sun Feb 17, 2013 10:08 pm

Oyabun1 wrote:If the session expires and they have done nothing on the board in that time then they will be logged out. However, if you have Allow persistent logins enabled then any action should automatically log the use back in. (Although, if cookies are set incorrectly autologin likely won't function correctly).

Where do I check if Allow persistent logins is enabled or not?

And are these the correct cookie settings for my board? http://evel.us/forums/index.php

HGN · Post by **HGN** » Sun Feb 17, 2013 10:18 pm

ACP > General tab > Security settings > Allow persistent logins

Your cookies look fine.

xenonlul · Post by **xenonlul** » Sun Feb 17, 2013 11:06 pm

HGN wrote:ACP > General tab > Security settings > Allow persistent logins

Your cookies look fine.

Alright, that's already enabled and as you said my cookie settings look fine so what else could be the issue?

Could it be a database problem?

HGN · Post by **HGN** » Sun Feb 17, 2013 11:24 pm

Could you tell us a little bit more about your board by filling out the Support Request Template Generator and posting it back here so we are able to assist you better.

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