Support Request Template
What version of phpBB are you using? phpBB 3.0.11
What is your board's URL? http://tierce-de-picardie.co.uk
Who do you host your board with? Hostgator
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Please select your answer
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? prosilver subsilver2
What language(s) is your board currently using? English
Which database type/version are you using? mySQL 5
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? None
Please describe your problem. Early in July, I and other users of my forum started experiencing intermittent connection/loading problems ... it can take up to 40 seconds to load a page - slow loading comes without warning and can return to normal within the same session just as quick as it appears. I have taken up the issue with my host and they insist that it is not a server issue. I have run tests using various test sites at their suggestion but I am not really able to understand or act on the results - My host has suggested things like 'optimize the scripts' reduce the amount of 'table rows' - however, reading through your forums suggests that a board with 300 members with an average 20 posts a day shouldn't require such actions - despite this I did 'check, repair and optimize' the database in phpMyAdmin ... result, no difference - the problem still exists.
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I would be very grateful for any help and advice on trying to eliminate this problem .... many thanks.