Registration problems

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Andrew Clarkson
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Registration problems

Post by Andrew Clarkson »

forum.jpg
All,

I seem to have a problem with people registering on my forum. I have the q&a setup okay, but I've just tried registering, with an alt member to test it, and the q&a seems to be fine, however, it looks as though the final confirmation email never gets sent, or arrives?
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JimA
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Re: Registration problems

Post by JimA »

Could you test if e-mails from other areas of the board are in fact being sent?
Try sending yourself a private message and see if you receive an e-mail notification. :)
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Andrew Clarkson
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Re: Registration problems

Post by Andrew Clarkson »

Jim,

PMs and topic notifications do work.
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Re: Registration problems

Post by stevemaury »

A link to your board, please?
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Re: Registration problems

Post by AmigoJack »

stevemaury wrote:A link to your board, please?
It's in the screenshot of his ACP. And in his signature as well. ;)
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Andrew Clarkson
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Re: Registration problems

Post by Andrew Clarkson »

Andrew Clarkson

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stevemaury
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Re: Registration problems

Post by stevemaury »

OK, I registered. Let's see if I get mail. BTW, your Q&A question is very weak, as is your antispam dropdown.
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Andrew Clarkson
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Re: Registration problems

Post by Andrew Clarkson »

Okay, i've just taken a look in the error log, and there are hundreds of 550 mail errors in there.
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Re: Registration problems

Post by Andrew Clarkson »

stevemaury wrote:OK, I registered. Let's see if I get mail. BTW, your Q&A question is very weak, as is your antispam dropdown.
I'll beef it up once the problem is sorted Steve.
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Re: Registration problems

Post by david63 »

Andrew Clarkson wrote:Okay, i've just taken a look in the error log, and there are hundreds of 550 mail errors in there.
And what was in the details of the 550 errors?
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Re: Registration problems

Post by Andrew Clarkson »

Code: Select all

E-mail error
» EMAIL/SMTP
/forum/ucp.php

Ran into problems sending e-mail at Line 1031. Response: 550 relay not permitted 
.

<videochat@virtclub.com> possibly an invalid e-mail address?
Backtrace
Connecting to mail.titanic-titanic.com:25
LINE: 995 <- 220 mail36.extendcp.co.uk ESMTP Exim Fri, 01 Apr 2016 09:32:16 +0100 

# QUIT
# Omitting sensitive information
LINE: 1352 <- +OK Dovecot ready. <1592.14ae0c6.56fe3210.3gvmAl/+r6XJOPZBiUjVOw==@mail36.extendcp.co.uk> 

# Omitting sensitive information
LINE: 1358 <- +OK 

LINE: 1358 <- -ERR Authentication failed. 

LINE: 1258 <- 220 mail36.extendcp.co.uk ESMTP Exim Fri, 01 Apr 2016 09:33:18 +0100 

# EHLO web6.extendcp.co.uk
LINE: 1267 <- 250-mail36.extendcp.co.uk Hello web6.extendcp.co.uk [176.32.230.6] 

LINE: 1267 <- 250-SIZE 31457280 

LINE: 1267 <- 250-8BITMIME 

LINE: 1267 <- 250-PIPELINING 

LINE: 1267 <- 250-AUTH PLAIN LOGIN CRAM-MD5 

LINE: 1267 <- 250-STARTTLS 

LINE: 1267 <- 250 HELP 

# MAIL FROM:<aclarkson@titanic-titanic.com>
LINE: 1011 <- 250 OK 

# RCPT TO:<videochat@virtclub.com>
LINE: 1031 <- 550 relay not permitted 
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AmigoJack
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Re: Registration problems

Post by AmigoJack »

Andrew Clarkson wrote:

Code: Select all

LINE: 1358 <- -ERR Authentication failed. 
...
LINE: 1031 <- 550 relay not permitted 
It's a subsequent error - your authentication failed, hence you're not permitted to send anything either. Authentication credentials (account and password) and method (plain or other) must all be the right ones. Check which you're using in your e-mail client where you're hopefully able to send e-mails.
  • The worst thing about censorship is ███████████
  • "The problem is probably not my English but you do not want to understand correctly. ... We will not come anybody anyway, nevertheless, it's best to shit this." Affin, 2018-11-20
  • "But this shit is not here for you. You can follow with your. Maybe the question, instead, was for you, who know, so you shoved us how you are." axe70, 2020-10-10
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