Registration problems

Andrew Clarkson · Post by **Andrew Clarkson** » Wed Mar 30, 2016 8:17 am

All,

I seem to have a problem with people registering on my forum. I have the q&a setup okay, but I've just tried registering, with an alt member to test it, and the q&a seems to be fine, however, it looks as though the final confirmation email never gets sent, or arrives?

Post by **JimA** » Wed Mar 30, 2016 12:39 pm

Could you test if e-mails from other areas of the board are in fact being sent?
Try sending yourself a private message and see if you receive an e-mail notification.

Andrew Clarkson · Post by **Andrew Clarkson** » Wed Mar 30, 2016 4:36 pm

Jim,

PMs and topic notifications do work.

Post by **stevemaury** » Wed Mar 30, 2016 11:03 pm

A link to your board, please?

AmigoJack · Post by **AmigoJack** » Thu Mar 31, 2016 6:40 am

stevemaury wrote:A link to your board, please?

It's in the screenshot of his ACP. And in his signature as well.

Andrew Clarkson · Post by **Andrew Clarkson** » Thu Mar 31, 2016 6:42 am

http://www.titanic-titanic.com/forum/index.php

Thanks.

Post by **stevemaury** » Thu Mar 31, 2016 4:21 pm

OK, I registered. Let's see if I get mail. BTW, your Q&A question is very weak, as is your antispam dropdown.

Andrew Clarkson · Post by **Andrew Clarkson** » Fri Apr 01, 2016 7:46 am

Okay, i've just taken a look in the error log, and there are hundreds of 550 mail errors in there.

Andrew Clarkson · Post by **Andrew Clarkson** » Fri Apr 01, 2016 7:48 am

stevemaury wrote:OK, I registered. Let's see if I get mail. BTW, your Q&A question is very weak, as is your antispam dropdown.

I'll beef it up once the problem is sorted Steve.

david63 · Post by **david63** » Fri Apr 01, 2016 7:56 am

Andrew Clarkson wrote:Okay, i've just taken a look in the error log, and there are hundreds of 550 mail errors in there.

And what was in the details of the 550 errors?

Andrew Clarkson · Post by **Andrew Clarkson** » Fri Apr 01, 2016 9:52 am

Code: Select all

E-mail error
» EMAIL/SMTP
/forum/ucp.php

Ran into problems sending e-mail at Line 1031. Response: 550 relay not permitted 
.

<videochat@virtclub.com> possibly an invalid e-mail address?
Backtrace
Connecting to mail.titanic-titanic.com:25
LINE: 995 <- 220 mail36.extendcp.co.uk ESMTP Exim Fri, 01 Apr 2016 09:32:16 +0100 

# QUIT
# Omitting sensitive information
LINE: 1352 <- +OK Dovecot ready. <1592.14ae0c6.56fe3210.3gvmAl/+r6XJOPZBiUjVOw==@mail36.extendcp.co.uk> 

# Omitting sensitive information
LINE: 1358 <- +OK 

LINE: 1358 <- -ERR Authentication failed. 

LINE: 1258 <- 220 mail36.extendcp.co.uk ESMTP Exim Fri, 01 Apr 2016 09:33:18 +0100 

# EHLO web6.extendcp.co.uk
LINE: 1267 <- 250-mail36.extendcp.co.uk Hello web6.extendcp.co.uk [176.32.230.6] 

LINE: 1267 <- 250-SIZE 31457280 

LINE: 1267 <- 250-8BITMIME 

LINE: 1267 <- 250-PIPELINING 

LINE: 1267 <- 250-AUTH PLAIN LOGIN CRAM-MD5 

LINE: 1267 <- 250-STARTTLS 

LINE: 1267 <- 250 HELP 

# MAIL FROM:<aclarkson@titanic-titanic.com>
LINE: 1011 <- 250 OK 

# RCPT TO:<videochat@virtclub.com>
LINE: 1031 <- 550 relay not permitted

AmigoJack · Post by **AmigoJack** » Fri Apr 01, 2016 11:56 am

Andrew Clarkson wrote:

Code: Select all

LINE: 1358 <- -ERR Authentication failed. 
...
LINE: 1031 <- 550 relay not permitted

It's a subsequent error - your authentication failed, hence you're not permitted to send anything either. Authentication credentials (account and password) and method (plain or other) must all be the right ones. Check which you're using in your e-mail client where you're hopefully able to send e-mails.

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