All members being logged out

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EuanS2
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Posts: 5
Joined: Fri Nov 11, 2016 1:18 am

All members being logged out

Post by EuanS2 » Fri Nov 11, 2016 1:23 am

Support Request Template
What version of phpBB are you using? phpBB 3.0.12
What is your board's URL? http://www.mtb-uk.co.uk
Who do you host your board with? 123 Reg
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Subsilver2 Prosilver
What language(s) is your board currently using? English
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? Test
What password can be used to view this issue? testing
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? The problem has been apparent from the start, I've not installed any MOD's or extensions, the only thing that I have changed is the banner picture
Please describe your problem. Hi there, I'm not sure if you can assist with this issue but i'll try anyway.

I installed the phpbb3 software that was in my user control panel on 123 Reg, I done this to allow me to start a web based forum. Unfortunately all my members including myself are being logged out of the forum when we close our browsers. I have checked all the settings in the Admin Control Panel and they are set to allow members to stay logged on.

Could there be an issue with the cookie setting when I installed the forum
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Noxwizard
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Re: All members being logged out

Post by Noxwizard » Fri Nov 11, 2016 1:54 am

Your cookie domain is currently set to "46.32.240.39". It should be set to ".mtb-uk.co.uk". You can change the cookie domain in the Administration Control Panel under Cookie Settings.
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EuanS2
Registered User
Posts: 5
Joined: Fri Nov 11, 2016 1:18 am

Re: All members being logged out

Post by EuanS2 » Fri Nov 11, 2016 11:02 am

Thanks for that, I'll give that a try and see how it goes

EuanS2
Registered User
Posts: 5
Joined: Fri Nov 11, 2016 1:18 am

Re: All members being logged out

Post by EuanS2 » Fri Nov 11, 2016 12:16 pm

Hi. I have now done what you said and unfortunately the issue is still there. I have also tried deleting all the board cookies a number of times and i've also deleted my browser and cookie data from my laptop.

Could it be anything else?

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Brf
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Re: All members being logged out

Post by Brf » Fri Nov 11, 2016 1:12 pm

Now you have your "secure cookies" set to Yes. It should be No if you are using http.

EuanS2
Registered User
Posts: 5
Joined: Fri Nov 11, 2016 1:18 am

Re: All members being logged out

Post by EuanS2 » Fri Nov 11, 2016 11:24 pm

Is that this option here which gives you the option to enable or disable?
Cookie secure:
If your server is running via SSL set this to enabled else leave as disabled. Having this enabled and not running via SSL will result in server errors during redirects.

Thanks
Euan

EuanS2
Registered User
Posts: 5
Joined: Fri Nov 11, 2016 1:18 am

Re: All members being logged out

Post by EuanS2 » Sat Nov 12, 2016 12:38 am

Ok... I've changed the above setting and now everything looks to be good, I am no longer being logged out. I will keep an eye on it over the coming days to makesue that my users are not having any issues.

Thanks for your help guys

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