SOLVED: Random User Switching

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Digi-WP
Registered User
Posts: 70
Joined: Sat Feb 25, 2012 9:34 am
Location: Cape Town, South Africa
Name: Louis Eloff

SOLVED: Random User Switching

Post by Digi-WP »

Hi all,

BIG problem on my side :oops: Our forum user accounts are getting mixed up. I log in with my own account and when I see again I am logged in as someone else, just any other random forum user. Others have reported the same. What could it be?

The session validation was set to "none", which I now switched to A.B..but it's still happening. Any advice would be appreciated!!

Support Request Template
What version of phpBB are you using? phpBB 3.0.14
What is your board's URL? http://cycadfriends.co.za/index.php
Who do you host your board with? Afrihost (South Africa)
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? Yes
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.0-B1
What MODs do you have installed? "RECENT TOPICS" MOD
Mchat
Post Bot
Tapatalk
What extensions do you have installed? None
What styles do you currently have installed? Supernova
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? None. Several users complained about not being able to access the forum. I contacted the ISP to check the blacklist for blocked IP addresses. They said there was a "server issue" and "high load" which prevented the users from accessing the site.
Please describe your problem. While I am logged in, my user is suddenly switched to a different user. The user accounts are getting mixed up. Other users reported the same behaviour. They would suddenly be logged in as a different user and when trying to log out get the following error:
"You were not logged out as the request did not match your session"
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Last edited by Digi-WP on Tue Nov 29, 2016 11:13 am, edited 1 time in total.
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KevC
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Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
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Re: Random User Switching

Post by KevC »

This is caused by your host server.

You probably have some extra caching on the firewall which is messing up the logins. Cloudfare can do this.
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Digi-WP
Registered User
Posts: 70
Joined: Sat Feb 25, 2012 9:34 am
Location: Cape Town, South Africa
Name: Louis Eloff

Re: Random User Switching

Post by Digi-WP »

Thank you very much Kevin.

We are on a shared server at the ISP. I was thinking of switching to a dedicated server but if it's caching on the firewall then that won't help - unless you mean software firewall on the shared server and not hardware infrastructure?

Thanks so much I was worried that users had access to each others' PM boxes, etc.

Best regards
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KevC
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Re: SOLVED: Random User Switching

Post by KevC »

You should have control panel access to your own server space firewall and cloudfare settings. It's likely that's caching the cookies or sessions and when the next person arrives they get the cached info from another user.
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