Not allow to login from smartphone

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abchobby
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Joined: Tue Dec 13, 2016 6:24 pm

Not allow to login from smartphone

Post by abchobby » Tue Dec 13, 2016 7:20 pm

Hello, I'm in trouble with mobile devices on forum.
Let me explain (and sorry for my English)

Now I'm running under phpbb 3.0.14
Today I've update from 3.0.12 with no problem.

My forum was "frozen" for a long long long time and in this days I've been return to work on it.

From pc all is ok but from mobile devices (smartphone Samsung Android) I'm not allowed to login.
I click login, I login correctly but on the next page the forum ask me another time to login.

So, I don't know if this is a general problem about phpbb 3.0 or if this is only a problem of my board.

Please can anyone help me?
Thanks elisabetta

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JimA
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Re: Not allow to login from smartphone

Post by JimA » Tue Dec 13, 2016 7:24 pm

Hi, welcome to phpBB.com! :)

An issue like the one you mention could have several causes. Please fill out the Support Request Template and post it back here to enable us to assist you better.
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abchobby
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Joined: Tue Dec 13, 2016 6:24 pm

Re: Not allow to login from smartphone

Post by abchobby » Tue Dec 13, 2016 7:48 pm

Hi JimA
thank's for your welcome!!

Here the information

Support Request Template
What version of phpBB are you using? phpBB 3.0.14
What is your board's URL? http://forum.abchobby.it/forum_hobby
Who do you host your board with? aziendeitalia.com
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.0.12
What styles do you currently have installed? prosilver (but mod with colorized)
What language(s) is your board currently using? italian
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I've update from 3.0.12 to 3.0.14
Please describe your problem. My forum was frozen for a very long time. Only in this days I'm return to work on it.
First I've update to 3.0.14 (no problem during the update) and no problem with the board from pc.
Later I try to access to forum from my smartphone (android) and I can't login. If I click login I login successfully, but on the next page the forum ask me another time to login.
From smartphone I can't manage my board because I can't login to the control panel, I can't post or read and I can't access to my control panel.
I'm in trouble because I don't use my forum for a long time so I don't know if the problem is about my board or is a problem of phpbb on mobile device
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JimA
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Re: Not allow to login from smartphone

Post by JimA » Tue Dec 13, 2016 7:59 pm

It seems like your style is slightly outdated. I can't instantly say if that's the root of your problems or not, but you could try temporarily enabling the default 3.0.14 blue prosilver style and see if that resolves the problem. If it does, then you need to update your ColorizeIt style to the latest version.

Also, whilst your cookie settings seem fine to me now, you might consider adding one random character to the cookie name in Cookie Settings to make sure all of your users receive a fresh cookie when logging in.
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abchobby
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Joined: Tue Dec 13, 2016 6:24 pm

Re: Not allow to login from smartphone

Post by abchobby » Wed Dec 14, 2016 12:16 pm

Hi jimA
Thanks for your reply.
I've spent some time with my board.
Change the template to prosilver default not solve my problem.

The problem is only with the web browser chrome on Android device. Today I'll try from my smartphone with another web browser and the login is OK.

Anyone has the same problem with chrome browser from mobile device?

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Lumpy Burgertushie
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Re: Not allow to login from smartphone

Post by Lumpy Burgertushie » Wed Dec 14, 2016 6:25 pm

3.0 is not responsive to begin with so your styles don't really work well on phones etc.

are you by chance using tapatalk? if so, this could be the problem. it has been known to have lots of strange issues.


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abchobby
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Joined: Tue Dec 13, 2016 6:24 pm

Re: Not allow to login from smartphone

Post by abchobby » Fri Dec 16, 2016 9:18 am

Hi Robert, thanks for your reply.
I don't use tatapalk but web browser and the problem is only with chrome browser.

Do you suggest me to update to 3.1?

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Mick
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Re: Not allow to login from smartphone

Post by Mick » Fri Dec 16, 2016 9:56 am

abchobby wrote:Do you suggest me to update upgrade to 3.1?
If it's feasible for you to do then yes especially as support for 3.0 will end in a couple of weeks.
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