Cannot Send PMs From Regular Account

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yogi_two
Registered User
Posts: 51
Joined: Sun Jul 03, 2005 7:15 pm

Cannot Send PMs From Regular Account

Post by yogi_two » Mon May 19, 2014 1:25 pm

Support Request Template
What version of phpBB are you using? phpBB 3.1
What is your board's URL? http://neo.brainformation.com/index.php
Who do you host your board with? 3Essentials
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
What version of phpBB3 did you update from? phpBB 3.0.12
What styles do you currently have installed? prosilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? debugger
What password can be used to view this issue? phpBBtest
When did your problem begin? Immediately after upgrade
Please describe your problem. Regular users cannot send private messages. The following error message is issued
"Some users couldn't be added as they have disabled private message receipt."

Administrators can send private messages as usual.
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administrator, www.brainformation.com

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tbackoff
Former Team Member
Posts: 7022
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: Cannot Send PMs From Regular Account

Post by tbackoff » Mon May 19, 2014 1:35 pm

You do realize we don't support running this on production sites yet, right?
Flying is the second best thrill to cheerleaders; being caught is the first.

yogi_two
Registered User
Posts: 51
Joined: Sun Jul 03, 2005 7:15 pm

Re: Cannot Send PMs From Regular Account

Post by yogi_two » Mon May 19, 2014 2:03 pm

I understand, but I'm between a rock and a hard place. I was running 3.0.12 until they upgraded the phpBB and MySQL on the hosting server. That broke the site. My only option, as far as I could tell, is to run with the beta.

Is there a known bug with the PMs, or is it just something I'm not doing correctly?
administrator, www.brainformation.com

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tbackoff
Former Team Member
Posts: 7022
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: Cannot Send PMs From Regular Account

Post by tbackoff » Mon May 19, 2014 2:09 pm

yogi_two wrote:I understand, but I'm between a rock and a hard place. I was running 3.0.12 until they upgraded the phpBB and MySQL on the hosting server.
Who is "they"? If you are talking about your hosting company, do you mean to say the upgraded PHP (not phpBB, otherwise, I'd look for new hosting)? phpBB 3.0.12 runs on PHP 5.5 and MySQL 5.6 (the latest stable versions) just fine. I hope you have backups.

To answer your question - no, there is no known bug with PMs as far as I'm aware.
Flying is the second best thrill to cheerleaders; being caught is the first.

yogi_two
Registered User
Posts: 51
Joined: Sun Jul 03, 2005 7:15 pm

Re: Cannot Send PMs From Regular Account

Post by yogi_two » Mon May 19, 2014 2:35 pm

The PM problem showed up only after I upgraded to the beta which is why I asked if it's a known bug.

Yes, I do have an image of the 3.0.12 site, but the database has been modified now. I'm not sure I can restore the old data to the new scheme.

I do my own maintenance of phpBB, i.e., all the software upgrades as they are released. My hosting service will not maintain phpBB given that all they do is supply hosting.

My installation of phpBB 3.0.12 worked fine until the hosting service upgraded their server software to
  • PHP version 5.4.28
    MySQL version 5.1.72-cll
At that point I was getting internal server errors and was told by their helpdesk my phpBB was not compatible. Thus I looked for an upgrade and all I could find is the beta version of 3.1. Can you tell me if there is a non-beta and stable version of phpBB 3.1?
administrator, www.brainformation.com

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PayBas
Former Team Member
Posts: 930
Joined: Thu May 25, 2006 12:37 am

Re: Cannot Send PMs From Regular Account

Post by PayBas » Mon May 19, 2014 2:49 pm


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bantu
3.0 Release Manager
3.0 Release Manager
Posts: 2523
Joined: Mon Jul 10, 2006 9:58 pm
Name: Andreas Fischer

Re: Cannot Send PMs From Regular Account

Post by bantu » Mon May 19, 2014 2:54 pm

You've probably hit this bug: https://tracker.phpbb.com/browse/PHPBB3-12493

I would strongly suggest you restore 3.0.x and get that to run instead. It surely runs on the environment you listed.
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tbackoff
Former Team Member
Posts: 7022
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: Cannot Send PMs From Regular Account

Post by tbackoff » Mon May 19, 2014 2:54 pm

No, there is no stable version yet. That issue was in beta 2, we are on beta 3.

At this point, I would advise you to go back to 3.0.12. Contact your hosting provide and see if they can give you a backup of the database from before you upgraded (they should be able to restore it for you too). Once you're back on 3.0.12, you can post in the 3.0 Support Forum about your errors.
Flying is the second best thrill to cheerleaders; being caught is the first.

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