Notification emails not generating since upgrade (3.0.8 > 3.1.1)

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Martin Day
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Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

Support Request Template
What version of phpBB are you using? phpBB 3.1.1
What is your board's URL? http://gracebook.co.uk
Who do you host your board with? 1&1
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
What version of phpBB3 did you update from? phpBB 3.0.8
What styles do you currently have installed? prosilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP but not phpBB
When did your problem begin? In the last couple of days I have upgraded to 3.1 and it is still locked to users. The problem has come since/with the upgrade
Please describe your problem. I previously had mods installed in 3.0.8. I dropped mod databases and any mod db fields and deleted mod references from phpbb_acl_options & phpbb_modules tables and proceeded with upgrade as per user manual.
I can't get my board to send emails, neither for topic posts or private messages, although I have successfully sent emails via the mass email facility.
I have tried setting phpbb_config table queue_interval field to 0 (previously set to 60) as suggested by viewtopic.php?f=46&t=2164504, but still no emails
Email settings in the ACP are as follows:
  • Enable board-wide emails: Enabled
  • Users send email via board: Disabled
  • Email function name: mail
  • Email package size: 100
  • Contact email address: the.net@gracebook.co.uk..
  • Use SMTP server for email: No
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Martin
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KaileyT
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by KaileyT »

Notification e-mails are a per-user setting. UCP -> Board preferences -> Edit notification options.
Kailey Truscott - Community Team
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Martin Day
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

kinerity wrote:Notification e-mails are a per-user setting. UCP -> Board preferences -> Edit notification options.
Thanks for that.
I've checked those settings and they have been carried over OK in my upgrade, so they are all as had worked previously in my 3.0.8 system ... so it's not that.
Martin
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Martin Day
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

I just discovered that in ACP > General > Server Settings, the 'Run periodic tasks from system cron:' was set to 'Yes'. I'm presuming that it has inherited this setting from my 3.0.8 system (but am not sure). Does this have an effect on sending emails? (I tried toggling the setting, but still no emails)
Martin
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KaileyT
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by KaileyT »

Do you have a test account? I didn't see one in your SRT (obviously it will need an e-mail address that can be accessed to, unless you allow users to change their e-mail address in their profile).
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Martin Day
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

kinerity wrote:Do you have a test account? I didn't see one in your SRT (obviously it will need an e-mail address that can be accessed to, unless you allow users to change their e-mail address in their profile).
I do have test accounts and I am using them with a 'playpen' forum that no-one subscribes to so as not to bother anyone else with my testing.
Martin
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Martin Day
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

I've managed to get email notifications going through but only by setting the E-mail package size to zero. I understand that this isn't a suitable as it bypasses proper background queue processing ... has anyone got any other suggestions that could get me to a solution, please?
Martin
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KaileyT
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by KaileyT »

Sorry, I'm out of ideas. Have you tried incrementing the package size to see at what point it stops working?
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Lumpy Burgertushie
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Lumpy Burgertushie »

that probably means there is some setting of your host and/or your email settings that is causing the problem.

have you tried switching to smtp yes and putting in your username/password for your smtp server at your host.



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Martin Day
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Re: Notification emails not generating since upgrade (3.0.8 > 3.1.1)

Post by Martin Day »

Lumpy Burgertushie wrote:that probably means there is some setting of your host and/or your email settings that is causing the problem.
have you tried switching to smtp yes and putting in your username/password for your smtp server at your host.
robert
Yes, I did start to investigate that route but got the following messages in the Error log:
Email error
» EMAIL/SMTP
/memberlist.php

Could not connect to smtp host : 110 : Connection timed out

Errno 2: fsockopen(): unable to connect to auth.smtp.1and1.co.uk:25 (Connection timed out) at [ROOT]/includes/functions_messenger.php line 1003
Martin
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