White screen - only on my iPad

Get help with installation and running phpBB 3.1.x here. Please do not post bug reports, feature requests, or extension related questions here.
Suggested Hosts
Forum rules
READ: phpBB.com Board-Wide Rules and Regulations

NOTE: phpBB 3.1.x is at its End of Life stage and support will NOT be provided after July 1st, 2018.
Locked
zzafio
Registered User
Posts: 38
Joined: Wed May 03, 2006 12:39 pm
Location: Cordoba Spain (ex Cheltenham)

White screen - only on my iPad

Post by zzafio »

A couple of weeks ago I noticed that my forum displayed properly on my MacBookPro Retina, but displayed a white screen on my iPad Mini Retina. A second forum (different domain but same servers etc) displays perfectly on both devices.

Yesterday I successfully updated the forum from 3.0.12 to 3.1.3... but still get a white screen on the iPad.

Any ideas please? Here´s the forum:
http://www.dursley-pedersen.net/qa/
Last edited by Mick on Tue Feb 24, 2015 6:09 pm, edited 1 time in total.
Reason: Solved
"Don't write dirty words on walls
if you can't spell ..." (Tom Lehrer
)
User avatar
david63
Registered User
Posts: 18295
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Contact:

Re: White screen - only on my iPad

Post by david63 »

I am getting a white screen on my desktop - so it is not an i-pad problem.

A white screen normally means that you have a php syntax error on a page or a corrupt file. Try re-uploading the files again from a fresh download.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored
User avatar
Mick
Support Team Member
Support Team Member
Posts: 22733
Joined: Fri Aug 29, 2008 9:49 am
Location: Watching cricket probably.

Re: White screen - only on my iPad

Post by Mick »

Open the board’s /cache folder on the server and delete everything except index.htm and .htaccess.
"The more connected we get the more alone we become" - Kyle Broflovski©
zzafio
Registered User
Posts: 38
Joined: Wed May 03, 2006 12:39 pm
Location: Cordoba Spain (ex Cheltenham)

Re: White screen - only on my iPad

Post by zzafio »

Ah, that makes a lot more sense. I emptied the cache on server, and also cleared browser history on desktop. Now the white screen is on desktop and iPad equally ;)

Yesterday´s upgrade to 3.1.3 went smoothly, but obviously incorporated something that was amiss with the earlier 3.0.12 forum.

I´ll start digging, but I´m really not at all sure what I´m looking for!
"Don't write dirty words on walls
if you can't spell ..." (Tom Lehrer
)
User avatar
david63
Registered User
Posts: 18295
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Contact:

Re: White screen - only on my iPad

Post by david63 »

david63 wrote:A white screen normally means that you have a php syntax error on a page or a corrupt file. Try re-uploading the files again from a fresh download.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored
zzafio
Registered User
Posts: 38
Joined: Wed May 03, 2006 12:39 pm
Location: Cordoba Spain (ex Cheltenham)

Re: White screen - only on my iPad

Post by zzafio »

Thanks David, I will try your advice later today.

In the meantime I have checked the error_log and found:
[24-Feb-2015 03:46:57 America/Los_Angeles] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3832802 bytes) in /home/dursnet/public_html/qa/phpbb/cache/driver/file.php on line 560
If related, then where would I correct this?
"Don't write dirty words on walls
if you can't spell ..." (Tom Lehrer
)
User avatar
Mick
Support Team Member
Support Team Member
Posts: 22733
Joined: Fri Aug 29, 2008 9:49 am
Location: Watching cricket probably.

Re: White screen - only on my iPad

Post by Mick »

You need to speak to your host, give them the error message as above.
"The more connected we get the more alone we become" - Kyle Broflovski©
zzafio
Registered User
Posts: 38
Joined: Wed May 03, 2006 12:39 pm
Location: Cordoba Spain (ex Cheltenham)

Re: White screen - only on my iPad

Post by zzafio »

My host has just fixed this for me.
I wish I´d checked/understood the error logs sooner!

Thanks for all the help.
"Don't write dirty words on walls
if you can't spell ..." (Tom Lehrer
)
Locked

Return to “[3.1.x] Support Forum”