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Forum going slow & time outs

Posted: Thu Apr 02, 2015 5:40 pm
by djnerve
Support Request Template
What version of phpBB are you using? phpBB 3.1.3
What is your board's URL? http://www.justforyoupoetry.co.uk
Who do you host your board with? Hoastgator
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? Yes
What version of phpBB3 did you update from? phpBB 3.0.0
What MODs do you have installed? Board announcements
Recent topics
Auto DB backup
Scroll to top
User topic count
What styles do you currently have installed? Platinum purple
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP but not phpBB
What username can be used to view this issue? Test user
What password can be used to view this issue? Testuser1
When did your problem begin? within the last month, no change to any settings
Please describe your problem. Over the last month I have been getting multiple people informing me of the forum being really slow and sometimes getting timed out errors, I have yet to see this on my own computer. I have used another users computer and seen the problem the site is sometimes fast at loading initially but browsing and posting can grind to a hault. I have tried multiple browsers on this pc and also tried clearing the cache but still the problem persists.

I have also been in contact with Host gator who tell me they do not offer support for this kind of issue and there is no server errors.

Any idea what I can do before attempting to move the board?
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Re: Forum going slow & time outs

Posted: Thu Apr 02, 2015 6:19 pm
by Cryo
Please describe your problem. Over the last month I have been getting multiple people informing me of the forum being really slow and sometimes getting timed out errors, I have yet to see this on my own computer. I have used another users computer and seen the problem the site is sometimes fast at loading initially but browsing and posting can grind to a hault. I have tried multiple browsers on this pc and also tried clearing the cache but still the problem persists.
Just checked your site and yes its loading very slow, does speed up but then crawls like dialup.
Thought i would let ya know to confirm issue.

re-checked site and received this error
Untitled.png

Re: Forum going slow & time outs

Posted: Thu Apr 02, 2015 6:59 pm
by peteetongman
loaded fine and quick for me here in Atlanta GA USA

somebody must have tipped off your host ;-)

Re: Forum going slow & time outs

Posted: Thu Apr 02, 2015 7:12 pm
by Cryo
peteetongman wrote:loaded fine and quick for me here in Atlanta GA USA

somebody must have tipped off your host ;-)
re-checked after reading your post site loads fast, surfed around site no issues atm.

I had a similar issue with slowness a few months back my host moved me to a newer server after many complaints no issue's after move and yes my previous server was over sold. Could explain why your host said there was no issues on their end maybe theres too many users on your server.

Re: Forum going slow & time outs

Posted: Fri Apr 03, 2015 5:04 pm
by djnerve
I suppose it could be, I have transferred all of the files onto another server i use but for some reason it wont talk to the database, will keep paying with it.