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Unable to stay logged in

Posted: Fri Nov 20, 2015 9:48 am
by Pale September
Support Request Template
What version of phpBB are you using? phpBB 3.1.6
What is your board's URL? http://www.colchestercreativeshots.net/forum_31_upgrade
Who do you host your board with? Heart Internet
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.0.13-RC1
What extensions do you have installed? Phpbbgallery
What styles do you currently have installed? Prosilver default
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? Tester
What password can be used to view this issue? tester123
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Only just upgraded from 3.0.14. Haven't used the board since upgrade as still working on getting the gallery as it was in former version. Have been importing images via the ACP..
Please describe your problem. After a short while, forum logs me out so I have to log in again which I can't do without deleting cookie via Safari browser. Very similar to this previous topic viewtopic.php?f=466&t=2337316.
Also had a 'hacking attempt' warning information notice yesterday for a short while when in the ACP. Hosting company hadn't come across anything similar before. It disappeared (maybe after I deleted cookie). I tried changing cookie name as suggested but it made no difference.
Ran the support_info.php as recommended in other user's topic. Had this result in regard to Anonymous.
Constant user_id: 1
DB user_id: 1
Username: Anonymous
Style used: prosilver : style_id: 1
Group(s):
Guests

Any help would be much appreciated.
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Re: Unable to stay logged in

Posted: Fri Nov 20, 2015 11:32 am
by david63
Being logged out is normally a cookie issue.
Pale September wrote: had a 'hacking attempt' warning information notice yesterday for a short while when in the ACP.
There is nothing in vanilla phpBB that would give such a message - so what else do you installed?

Re: Unable to stay logged in

Posted: Fri Nov 20, 2015 1:43 pm
by Pale September
Only the Phpbbgallery as stated above.

Re: Unable to stay logged in

Posted: Fri Nov 20, 2015 2:15 pm
by Pale September
It seems the logging out problem doesn't happen when I use Firefox but does with Safari.

For clarification, the hacking warning was on an ACP tab where usually you would get a green band with some kind of success notification after an action, it was a red band headed 'information' with the narrative in the red band of 'hacking attempt'. If it happens again, I will take a screenshot.

Re: Unable to stay logged in

Posted: Fri Nov 20, 2015 5:10 pm
by Lumpy Burgertushie
go to the board, change the cookie name. add a number or substract a character etc.

log out and back in.


can you show us a screenshot of the error message.


robert

Re: Unable to stay logged in

Posted: Fri Nov 20, 2015 6:10 pm
by Pale September
Thank you so much for taking a look.

Changing the cookie name seems to have fixed it :).

Have a lovely weekend...