Support Request Template
What version of phpBB are you using? phpBB 3.1.9
What is your board's URL? http://www.carlssonplanet.com/forum/
Who do you host your board with? Bluehost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.1.8
What extensions do you have installed? phpBB Gallery 1.2.0
Sortables Captcha 2.0.0
What styles do you currently have installed? prosilver
What language(s) is your board currently using? English and Swedish
Which database type/version are you using? MySQL(i) 5.6.30
What is your level of experience? Experienced with PHP and phpBB
What username can be used to view this issue? Not needed, issue is that user-uploaded avatars are not showing.
What password can be used to view this issue? See above.
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? The problem appeared after moving hosts - I just moved to Bluehost. I have made similar moves many times in my life and I know how I do them, but this time something went wrong... Otherwise everything is identical to the setup at the previous host.
Please describe your problem. The problem is that avatars are not showing (they are returning a broken picture) for those users who have uploaded their own. I can verify all the files are in the images/avatars/upload folder (which has permissions set at 755) and that is also the folder set in ACP Avatar settings.
Here's an example thread where you have an user whose avatar doesn't work. If I go to the URL that it tries to link to and get the avatar from, I get the error "You haven’t selected an attachment to download or view."
URL to thread with avatar that does not work:
http://www.carlssonplanet.com/forum/vie ... 170#p38170
URL to an avatar:
http://www.carlssonplanet.com/forum/dow ... 547709.jpg
Generated by SRT Generator
Kind and many thanks in advance for any assistance in this matter!