Attachments not showing after update 3.1.9

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jonasj
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Attachments not showing after update 3.1.9

Post by jonasj »

Hi, I need some help ;)

I upgrade from 3.1.8 to 3.1.9 today and everything went okay with process.

The problem i get is that non attachment shown except if adding new picture after upgrade :roll:
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david63
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Re: Attachments not showing after update 3.1.9

Post by david63 »

How did you do the update?
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jonasj
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Re: Attachments not showing after update 3.1.9

Post by jonasj »

I normally do a clean upgrade.

Keeps map files/ images/ and config.php file.
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canonknipser
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Re: Attachments not showing after update 3.1.9

Post by canonknipser »

jonasj wrote:Keeps map files/ images/ and config.php file.
Did you check if you cleaned the files-folder by accident?
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Re: Attachments not showing after update 3.1.9

Post by jonasj »

I have restored file/ directory from yesterday backup and still get problem.

So all files are inside files/ images/ directory....
Last edited by jonasj on Tue Aug 23, 2016 8:22 pm, edited 1 time in total.
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canonknipser
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Re: Attachments not showing after update 3.1.9

Post by canonknipser »

From the link you pm'ed me i assume that the image files are broken. This often happens when you upload or download the files in the files folder via ftp in ascii-mode. You should do all transfers in binary mode, see: Knowledge Base - Transferring attachment files with Filezilla
If you don't have a correct copy of the file, they are lost ...
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Ibedejo
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Re: Attachments not showing after update 3.1.9

Post by Ibedejo »

As far as attachments are concerned:
jonasj wrote:Keeps map files/ images/ and config.php file.
Attachments are stored in the /download folder, so if you deleted this one in the process ... ;)
You could try to restore the deleted download folder or its content from your backup.
(Don't delete the current one - back it up, just in case ... ;) )

Provided your image files aren't corrupted (see canonknipser's post).
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canonknipser
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Re: Attachments not showing after update 3.1.9

Post by canonknipser »

Ibedejo wrote:Attachments are stored in the /download folder
No, they are stored in the /files-Folder (resp. the folder specified in the acp as "Upload directory" in section "Attachment setting" - this directory is by default called files)
Edit - the download-folder contains the "Display-wrapper" for the files, which is called "file.php"
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Re: Attachments not showing after update 3.1.9

Post by jonasj »

Many thanks for the information about Filezilla :)

I'm back on track, THANKS :!:
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