RESOLVED: Registration Goes To Blank Screen

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ClassicMan
Registered User
Posts: 90
Joined: Tue May 24, 2016 7:19 am

RESOLVED: Registration Goes To Blank Screen

Post by ClassicMan »

Hello,

People trying to register end up with a blank screen.

After clicking 'Register' they then have the agreement screen. Clicking on 'I agree to these terms' goes to a blank screen.

I have checked the cookie has the preceeding dot. I have also thoroughly cleared the board cache, board cookies, internet and browser cache and flushed the Windows DNS.

I have tried searching for a solution without success. I'd appreciate if soneone could help with this. My board is:

http://www.friendsofgarritan.com/community

Many thanks,

Michael
Last edited by ClassicMan on Sun Dec 04, 2016 8:29 pm, edited 1 time in total.

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KevC
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Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
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Re: Registration Goes To Blank Screen

Post by KevC »

You had a working site a few days ago. What's changed?

Look in the server error logs and it should say why you have a blank screen.
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ClassicMan
Registered User
Posts: 90
Joined: Tue May 24, 2016 7:19 am

Re: Registration Goes To Blank Screen

Post by ClassicMan »

Hello KevC,

It was working as you say but I've done absolutely zilch .. nothing .. apart from reading a few posts. :(

I checked the error logs and it's clean .. just the top red bar with 'No log entries' there.

The board appears to be working ok apart from this. Is there any way this can be reset in the phpbb files used to install?

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KevC
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Re: Registration Goes To Blank Screen

Post by KevC »

A white page is a server side suppressed php error. If the log isn't recording it you should ask your hosts why the log isn't working.
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ClassicMan
Registered User
Posts: 90
Joined: Tue May 24, 2016 7:19 am

Re: Registration Goes To Blank Screen

Post by ClassicMan »

Thanks KevC, I ask my host about it in the morning.

ClassicMan
Registered User
Posts: 90
Joined: Tue May 24, 2016 7:19 am

Resolved: Registration Goes To Blank Screen

Post by ClassicMan »

Hello,

I've found what was causing the problem and have resolved it. My board is now fully working again and 'Registration' is working .. no longer the dreaded blank screen.

The problem was caused by a missing extension. I just did a full reinstall of the board, added the extensions to the new install so it was all working, then used my most recent backup. That's it .. all back to sanity!

Thanks to everyone for your help, it's much appreciated.

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