white screen after updating

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Kami2k
Registered User
Posts: 13
Joined: Fri Aug 08, 2014 6:25 pm

white screen after updating

Post by Kami2k » Sun Sep 10, 2017 7:43 am

Support Request Template
What version of phpBB are you using? phpBB 3.2.1
What is your board's URL? http://pakreals.com
Who do you host your board with? hosterpk
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.0-B1
What styles do you currently have installed? No answer given
What language(s) is your board currently using? No answer given
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? No answer given
Please describe your problem. No answer given
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After updating to new ver. got white screen, cant login to acp

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david63
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Posts: 13118
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Name: David Wood
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Re: white screen after updating

Post by david63 » Sun Sep 10, 2017 7:54 am

A white page is quite often due to a suppressed PHP error. It is possible that one, or more, of the files did not upload correctly. Look in your server error logs to find the problem.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

Kami2k
Registered User
Posts: 13
Joined: Fri Aug 08, 2014 6:25 pm

Re: white screen after updating

Post by Kami2k » Sun Sep 10, 2017 8:10 am

updated with Softaculous and no error logs

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david63
Jr. Extension Validator
Posts: 13118
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Name: David Wood
Contact:

Re: white screen after updating

Post by david63 » Sun Sep 10, 2017 8:59 am

Kami2k wrote:
Sun Sep 10, 2017 7:43 am
How did you install your board? I used the download package from phpBB.com
Kami2k wrote:
Sun Sep 10, 2017 8:10 am
updated with Softaculous
Those two statements are contradictory.
Kami2k wrote:
Sun Sep 10, 2017 8:10 am
and no error logs
Then ask your hosts for them.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

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