Support Request Template What version of phpBB are you using? phpBB 3.1.11 What is your board's URL? Prefer not to answer for security reasons Who do you host your board with? Prefer not to answer for security reasons How did you install your board? I used the download package from phpBB.com What is the most recent action performed on your board? Update to 3.1.11 Is registration required to reproduce this issue? No Do you have any MODs installed? No Do you have any extensions installed? Yes What extensions do you have installed? Ban Hammer, Stop Forum Spam, Akismet What styles do you currently have installed? Black What language(s) is your board currently using? English Which database type/version are you using? Prefer not to answer for security reasons What is your level of experience? Been using phpbb for several years now What username can be used to view this issue? No answer given What password can be used to view this issue? No answer given What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Updated to 3.1.11 & Stop Forum Spam and Ban Hammer Please describe your problem: Everything was working properly before the update. Now now new user activation emails are being sent.
Last edited by isla on Fri Nov 24, 2017 7:36 am, edited 1 time in total.
It's no longer sending via stmp, but I was able to send an email to another user without any problems, which tells me "Users send email via board:" is still working properly. It's just the STMP situation (e.g. the activation and the "topic response" emails) that's causing an issue.
isla wrote: ↑Fri Nov 24, 2017 6:54 amWhat is your board's URL? Prefer not to answer for security reasons Who do you host your board with? Prefer not to answer for security Which database type/version are you using? Prefer not to answer for security reasons
What security reasons? Presumably you’re running a bulletin board on the internet? That being the case you’re findable otherwise what’s the point of running a bulletin board unless it’s behind closed doors? The information above is important in helping you to find your problem otherwise we wouldn’t ask.
"The good news is hell is just the product of a morbid human imagination.
The bad news is, whatever humans can imagine, they can usually create." - Harmony Cobel
If normal (none SMTP) mail is being sent and SMTP not I would suggest that you’re SMTP settings are wrong. Can you check the credentials you require for your SMTP account are correct and also post a screen cap of your ‘normal’ and SMTP settings please? Have a look in the server and you’re boards logs to see if there’s anything pertaining to mail and post any results.
"The good news is hell is just the product of a morbid human imagination.
The bad news is, whatever humans can imagine, they can usually create." - Harmony Cobel
NOTE: Wherever I have [Company email] it's the email address for the forum and we use gmail but it does not end in @gmail.com.
Email Settings General
Enable board-wide emails: Enabled
Users send email via board: Enabled
Email function name: Mail
Email package size: 20
Contact email address: [Company email]
Contact name: Forum Administrator
Return email address: [Company email]
Email signature: Thanks, The Management
Hide email addresses: Yes
STMP Settings
Use SMTP server for email: No (currently, but previously it was "Yes")
SMTP server address: ssl://smtp.gmail.com (originally it was tls://stmp.gmail.com. I switched it to ssl when I was trying to get it to work again but neither did.)
SMTP server port: 465
Authentication method for SMTP: LOGIN
SMTP username: [Company email]
SMTP password: [Company email password]
Verify SSL certificate: Yes
Verify SMTP peer name: Yes
Allow self-signed SSL certificates: No
GMAIL SETTINGS
POP Download: Status: POP is enabled for all mail
IMAP Access: Status: IMAP is enabled