forum down after installing 3.1.12

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BF79
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forum down after installing 3.1.12

Post by BF79 » Sun Mar 18, 2018 7:49 pm

Hello ..

after installing the new version 3.1.12 (old 3.1.11) I have white page in my forum .
I installed again but still have problem !!
method installed
unzip all files delete config.php and transfer all contain to server via ftp ..
Image

Image

should I delete all files of phpbb installed .. keep just ext folder and config.php ..
and transfer a new version again ?

thanks for help !!

forum http://footsiempire.com/

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Lumpy Burgertushie
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Re: forum down after installing 3.1.12

Post by Lumpy Burgertushie » Sun Mar 18, 2018 7:52 pm

that blank page usually means a php error. you will need to access the server error logs to find out what is causing it.

robert
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BF79
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Re: forum down after installing 3.1.12

Post by BF79 » Sun Mar 18, 2018 8:02 pm

thanks my friend !! but where shoud to go to see it ??


Image

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Lumpy Burgertushie
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Re: forum down after installing 3.1.12

Post by Lumpy Burgertushie » Sun Mar 18, 2018 10:47 pm

dont know what control panel software that is and it doesn't look like you have shown us all of it.
if you can't find error logs ask your host. if they tell you they don't keep error logs ask for level two support so you can find someone that knows what they are doing.

some hosts just set it to put a file in your root or in your board root and you can find it via ftp.
in my case it is a file named error_log with no file extension.
you would have to open it in a text editor to see the actual errors.

robert
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BF79
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Re: forum down after installing 3.1.12

Post by BF79 » Mon Mar 19, 2018 9:49 pm

in my case it is a file named error_log with no file extension.
did find it !!
can i reinstall again 3.1.11 to see ??

thanks for your help !!

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Lumpy Burgertushie
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Re: forum down after installing 3.1.12

Post by Lumpy Burgertushie » Mon Mar 19, 2018 11:06 pm

no need. lets find out what the error log says.

using your ftp, download that file named error_log to your computer.
open it in a text editor and copy the 10 newest lines here in code box.
the lines have the date as the very first part.


robert
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BF79
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Re: forum down after installing 3.1.12

Post by BF79 » Tue Mar 20, 2018 10:23 pm

Lumpy Burgertushie wrote:
Mon Mar 19, 2018 11:06 pm
no need. lets find out what the error log says.

using your ftp, download that file named error_log to your computer.
open it in a text editor and copy the 10 newest lines here in code box.
the lines have the date as the very first part.


robert
thank you my friend for your help !! the support fixed the problem !! as I opened a ticket few days ago !! :)

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warmweer
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Re: forum down after installing 3.1.12

Post by warmweer » Wed Mar 21, 2018 10:29 am

BF79 wrote:
Tue Mar 20, 2018 10:23 pm
...
thank you my friend for your help !! the support fixed the problem !! as I opened a ticket few days ago !! :)
It would be nice to know what the cause of the problem was.
That knowledge could help other users should they encounter a similar problem. (kind of goes-without-saying on a Support forum).
My board's not broken, it just went peculiar

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