did find it !!in my case it is a file named error_log with no file extension.
thank you my friend for your help !! the support fixed the problem !! as I opened a ticket few days ago !!Lumpy Burgertushie wrote: ↑Mon Mar 19, 2018 11:06 pm no need. lets find out what the error log says.
using your ftp, download that file named error_log to your computer.
open it in a text editor and copy the 10 newest lines here in code box.
the lines have the date as the very first part.
robert
It would be nice to know what the cause of the problem was.