fagbutlil wrote: ↑
Tue Jul 31, 2018 3:16 pm
if they cant click on upload then click the word copy and then hold the screen for the paste option to show then maybe you need a new class of members
honestly... it has less to do with the process but more to do with the platform. Let me explain, even with me being little more tech savvy than my users, i have run into issues. so for example. i take a pic at an event with my phone. i open facebook on my phone (browser or app doesn't matter) and i create post and i upload the pic and it uploads without issue. now i go and open my PHPbb forums and i create a post, i click the attachments tab, i click add files, i choose the exact same pic, i watch the progress bar while it uploads and at the end, more often than not, i get a little yellow triangle and the file cannot be attached. Like i said it is the exact same pic i uploaded to facebook.
since i am more familiar with issues and errors than my users i tap the yellow triangle and get some error for why it can't be uploaded. most of the time i see an error about not being able to determine the size dimensions (yet i can see file dimensions when i examine the pic closer in another app), other times its an error about EXIF data or something. i am sorry i forget the exact word for word errors, but my point is when i see that i go an edit the pic and resave and i am able to upload it. My users will not know to tap the triangle or even look for it and they certainly won't know how to edit it (i had to make a how to just so they could upload their avatars). so why is the same pic able to be uploaded to facebook without issue?
thanks again for the replies, i hope this explains it better that my users are not completely lost, they do know how to follow the upload procedure, its just the board will not accept the pic as easy as facebook does