[ABD] Support Ticket

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dmzx
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[ABD] Support Ticket

Post by dmzx » Tue Nov 17, 2015 9:37 pm

Extension Name: Support Ticket
Author: dmzx

Special thanks to: martin

Extension Description:
This Extension adds an Assistant to your phpBB Supportforum.

Image Image Image

Image
Code update

Image
Code update

Image
Added ACP options for font size and template colour
Added Support ticket button

Screenshots:
Image

Image

Image

Image

Extension Download:
Download

Installation:
  1. Download the latest release.
  2. Unzip the downloaded release, and change the name of the folder to `supportticket`.
  3. In the `ext` directory of your phpBB board, create a new directory named `dmzx` (if it does not already exist).
  4. Copy the `supportticket` folder to `/ext/dmzx/` if done correctly, you'll have the main extension class at (your forum root)/ext/dmzx/supportticket/composer.json
  5. Navigate in the ACP to `Customise -> Manage extensions`
  6. Look for `Support Ticket` under the Disabled Extensions list, and click its `Enable` link.
Last edited by dmzx on Sun May 07, 2017 10:36 am, edited 4 times in total.
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Raul [ThE KuKa]
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Re: [DEV] Support Ticket

Post by Raul [ThE KuKa] » Tue Nov 17, 2015 9:51 pm

:o

Very nice!!!
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Mauron
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Re: [DEV] Support Ticket

Post by Mauron » Tue Nov 17, 2015 9:57 pm

This extension would be a good match with brunoais's one.

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Mess
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Re: [DEV] Support Ticket

Post by Mess » Wed Nov 18, 2015 8:57 am

Awesome, I have been waiting for an extension like this. :-)
Would it be possible to "high jack" the new topic button in a specific forum, so when pressed you are presented with the Support Ticket assistant, instead of the new topic page?

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dmzx
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Re: [DEV] Support Ticket

Post by dmzx » Wed Nov 18, 2015 2:22 pm

First post updated
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Webwatcher_eu
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Re: [DEV] Support Ticket

Post by Webwatcher_eu » Wed Nov 18, 2015 6:07 pm

This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins

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Webwatcher_eu
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Re: [DEV] Support Ticket

Post by Webwatcher_eu » Wed Nov 18, 2015 7:39 pm

Please checkf if the support tickekt can be sent only by PM or Mail and not open a new topic (setup by ACP) would be good!

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Re: [DEV] Support Ticket

Post by TWEagle » Mon Dec 28, 2015 6:37 pm

Webwatcher_eu wrote:This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins
Would like to have something like this also
Image

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optimusvault
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Re: [DEV] Support Ticket

Post by optimusvault » Tue Dec 29, 2015 3:45 am

Would the admin be able to select a group that cannot send support tickets (Say they have abused the feature)? And those who have abused the feature are moved to that group.
Cheers,
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pitur
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Re: [DEV] Support Ticket

Post by pitur » Wed Dec 30, 2015 7:56 pm

Webwatcher_eu wrote:This will be verry helpful but i miss a option to edit the questions so i can do a setup which will match multi requirens also for other forumadmins
+1 - it would be great if the questions could be customized for different types of support forums. Or is this already possible?

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Lumpy Burgertushie
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Re: [DEV] Support Ticket

Post by Lumpy Burgertushie » Wed Dec 30, 2015 9:31 pm

you just edit the html files in the extension styles/all/template/event folder.


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pitur
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Re: [DEV] Support Ticket

Post by pitur » Wed Dec 30, 2015 10:44 pm

Lumpy Burgertushie wrote:you just edit the html files in the extension styles/all/template/event folder.


robert
Ah - lovely! Thanks! :)

(but I would still like to request to add that to the ACP)

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Lumpy Burgertushie
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Re: [DEV] Support Ticket

Post by Lumpy Burgertushie » Wed Dec 30, 2015 11:21 pm

I agree it would be more convenient but it would also probably restrict what you could do with it.

by being able to edit the html/css directly you can create whatever type of form/ support ticket you require.

this is the way the old versions were done in both phpbb2 and phpbb 3.0 and now in 3.1 as well.

luck,
robert
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3Di
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Re: [DEV] Support Ticket

Post by 3Di » Thu Dec 31, 2015 4:18 am

Lumpy Burgertushie wrote:you just edit the html files in the extension styles/all/template/event folder.


robert
That's like suggesting to modify the core code. ;)

The scope of extensions is: the end users have nothing else to do if not install/disable/re-install those extensions, if an extension gets updated/upgraded the end users will loose their edits (call them MODs).
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Lumpy Burgertushie
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Re: [DEV] Support Ticket

Post by Lumpy Burgertushie » Thu Dec 31, 2015 4:37 am

all true, but that is how this extension is designed and until he changes it that is how you will have to edit the form for the support ticket.

and no, this is not editing core code. just editing the extension code.

there are actually several extensions that you might have to edit the extension template files to make changes to.


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