Issue with users being automatically logged out while browsing the forum

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auburn
Registered User
Posts: 2
Joined: Fri Jul 23, 2021 3:43 pm

Issue with users being automatically logged out while browsing the forum

Post by auburn »

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? https://www.pigeon-chat.co.uk/forum/
Who do you host your board with? https://my.ukfast.co.uk/
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Please select your answer
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Elegance, Elegance SteelBlue, Flat Style, myInvision, prosilver Special Edition, SoftBlue
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? stevetipson
What password can be used to view this issue? fionatippy
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? No answer given
Please describe your problem. Hello, I hope you are having a nice day. We have recently received reports by many users that the system would automatically sign them out of their account while they are browsing the site, even though they have ticked "Remember me" while logging in. It seems to be happening on desktop for some, on mobile for others. We are in the process of gathering information about types of devices and browsers used.
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janus_zonstraal
Registered User
Posts: 6414
Joined: Sat Aug 30, 2014 1:30 pm

Re: Issue with users being automatically logged out while browsing the forum

Post by janus_zonstraal »

You have to redirect http://www.pigeon-chat.co.uk/forum/ to http[u][b]s[/b][/u]://www.pigeon-chat.co.uk/forum/

You can do that in the .htaccess or maybe in your host web panel.
Sorry! My English is bat ;) !!!
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Mick
Support Team Member
Support Team Member
Posts: 26456
Joined: Fri Aug 29, 2008 9:49 am

Re: Issue with users being automatically logged out while browsing the forum

Post by Mick »

Hello welcome to phpBB.

Presumably, from what you say, this hasn’t always been the case? If so did you or your host change anything that may be causing the issue? Do you have Cloudflare installed which may, with an incorrect setup, be part of the issue? Please have a read of Restoring original visitor IP’s to see if that throws any light on the situation. You may have to get your host involved (show them the article) if you don’t have access to Cloudflare or the server.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
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    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
auburn
Registered User
Posts: 2
Joined: Fri Jul 23, 2021 3:43 pm

Re: Issue with users being automatically logged out while browsing the forum

Post by auburn »

Thank you very much for the valuable information, the issue has been resolved now. It had to do with cookies.

Best Regards!
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