Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? https://www.pigeon-chat.co.uk/forum/
Who do you host your board with? https://my.ukfast.co.uk/
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Please select your answer
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Elegance, Elegance SteelBlue, Flat Style, myInvision, prosilver Special Edition, SoftBlue
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? stevetipson
What password can be used to view this issue? fionatippy
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? No answer given
Please describe your problem. Hello, I hope you are having a nice day. We have recently received reports by many users that the system would automatically sign them out of their account while they are browsing the site, even though they have ticked "Remember me" while logging in. It seems to be happening on desktop for some, on mobile for others. We are in the process of gathering information about types of devices and browsers used.
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